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Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws.
Claims Team Leader
Location
United Kingdom
Posted
83 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Claims Team Leader
Gallagher
Role Description Are you ready to lead and inspire a team of dedicated claims professionals? We’re recruiting for a Motor Claims Team Leader to join Gallagher Bassett, where you’ll play a pivotal role in managing daily team operations, fostering staff development, and delivering exceptional client service. As a key figure in our organisation, you’ll leverage your expertise in the claims process to provide invaluable support and guidance to your team. You’ll also act as a role model, setting the standard for excellence and ensuring compliance with Service Level Agreements and Gallagher Bassett’s Best Practices. This is an exciting opportunity to join a growing company that values leadership, collaboration, and innovation. How you'll make an impact - Lead and supervise a team to ensure compliance with Service Level Agreements. - Approve claims settlements within your financial authority. - Ensure the team is knowledgeable about Service Instructions and Policy Wordings. - Liaise with clients to meet their requirements and attend client review meetings as needed. - Provide training and support team development in line with the Gallagher Bassett Learning & Development Prospectus. - Complete appraisals in a timely manner and foster staff development. - Act as an escalation point and respond promptly to complaints. - Manage solicitors in litigated cases to uphold litigation standards. - Assist the Head of Operations with general office administration to ensure smooth operations. Qualifications - Previous experience as a Team Leader in a regulated environment. - Technical expertise and knowledge within your scope of responsibility. - Proven client-facing experience, with the ability to build and maintain strong client relationships. - A commitment to delivering exceptional client service and achieving Gallagher Bassett’s Best Practices. - Excellent listening, written, and verbal communication skills. - The ability to create a positive work environment, treat others with respect, and inspire high performance. - A proactive approach to developing others and fostering a culture of continuous improvement. Requirements - Please be advised that, due to the nature of this role and the type of clients we serve, an enhanced external background check is a requisite part of our recruitment process. Benefits - Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days. - Defined contribution pension scheme, which Gallagher will also contribute to. - Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x. - Income protection, we’ll cover up to 50% of your annual income, with options to top up. - Health cash plan or Private medical insurance. - Three fully paid volunteering days per year. - Employee Stock Purchase plan, offering company shares at a discount. - Share incentive plan, HMRC approved, tax effective, stock purchase plan. - Critical illness cover. - Discounted gym membership, with over 3,000 gyms nationally. - Season ticket loan. - Access to a discounted voucher portal to save money on your weekly shop or next big purchase. - Emergency back-up family care. - And many more…
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