About the Role: The Cruise Experience Coordinator supports clients by organizing and coordinating cruise vacation experiences from start to finish. In this role, you will assist clients by helping them review available cruise options, organize planning details, and ensure all arrangements are clearly documented and properly coordinated. Your focus will be on organization, accuracy, and clear communication while supporting clients throughout the planning process. You will work within established procedures to coordinate accommodations, scheduling considerations, experience options, and planning timelines so each cruise experience is structured and easy to follow. This position is centered on coordination and client support and is not sales driven. The role is fully remote and designed for individuals who are comfortable working independently while following defined workflows and quality standards. Comprehensive training is provided to ensure you understand systems, expectations, and planning processes before supporting clients. Ongoing professional guidance is available to help you remain organized, consistent, and confident in your responsibilities. This role is well suited for individuals who enjoy managing details, maintaining accurate records, and contributing to a reliable and organized planning experience in a structured remote environment where attention to detail and follow through are essential. Responsibilities: - Assist clients with selecting cruise options, accommodations, and experience preferences - Coordinate reservations, confirmations, and planning timelines - Provide organized planning guidance and next steps - Manage documentation, payment processing, and records - Maintain clear and professional communication throughout planning Qualifications: - Strong communication and organizational skills - Detail oriented, reliable, and consistent - Comfortable working independently in a remote environment - Interest in cruise focused planning and coordination What We Offer: - Comprehensive training and onboarding - Flexible remote scheduling - Performance-based pay structure - Ongoing professional guidance - Access to planning tools and resources

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Team :Care Management / MMA Responsibilities - Educate and support members on disease prevention and healthy living - Help members manage conditions such as diabetes, high blood pressure, mental health, and substance use - Coordinate medical and non-medical needs, including appointments, referrals, follow-up, and transportation - Complete non-clinical and non-medical assessments, including home safety, transportation, employment, and community resources - Advocate for members and share key information with care teams and providers - Conduct phone and in-person outreach to engage hard-to-reach members and families Schedule - Monday–Friday, 8:00 a.m.–5:00 p.m. - No weekends or holidays required - Optional weekend support during post-hurricane disaster tracking Location - Must live in Florida - Region includes Bay County, Panama City, and Port St. Joe - Must live in the assigned region for home visits and face-to-face support Position Purpose: Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate. - Provides support to members to connect them to known community and care resources in a cost- effective manner - Supports the coordination of community outreach resources available to members and promotes awareness of care/services - Serves as support for members on community and care resource inquiries and opportunities available to members - Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection - Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements - Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support - Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization - Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization - Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach - May make visits to individual homes and/or community organizations - Working Knowledge of Social Determinants of Health (SDOH) barriers - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a High School diploma or GED Requires 1 – 2 years of related experience Pay Range: $17.84 - $28.02 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

• Community Strategy and Engagement Design and manage PebblePad User Groups (PUGs), Special Interest Groups (SIGs), and online community forums at a global level • Build and deliver a global community engagement calendar • Identify, recruit, and nurture PebblePad Champions, advocates, and student ambassadors across customer institutions • Establish and manage Customer Advisory Boards (CABs), driving structured customer input into product and service development • Lead the PebblePad Awards and recognition programme, celebrating innovation and best practice across the community • Collect, synthesise, and present community insight, providing regular updates to Customer Success leadership and Product teams • Develop and maintain a pipeline of referenceable customers to support Sales and Business Development activities • Collaborate with regional teams (including NORAM and APAC) to ensure alignment, consistency, and shared learning across global community initiatives • Co-lead and support global customer events, ensuring a consistent and high-quality community experience • Own and evolve community reporting, including engagement metrics, member growth, advocacy outputs, and community-influenced pipeline • Own the global community communication strategy, including regular newsletters, updates, and targeted engagement campaigns • Oversee and continuously improve the PebblePad community platform (the Hub), ensuring it is active, valuable, and aligned to customer needs • Develop and manage a scalable content strategy to support different stages of the customer lifecycle (onboarding, adoption, maturity, advocacy) • Commercial & Portfolio Ownership Own the health, retention, and growth of a portfolio of strategic customer accounts • Develop and execute account-level strategies for renewal, risk mitigation, and expansion • Conduct regular strategic account reviews, identifying and acting on risk and growth signals • Build strong relationships with key stakeholders and act as a trusted advisor • Surface insights, trends, and opportunities from your portfolio to inform broader Customer Success and community initiatives • Act as a bridge between the community programme and the wider CSM team, ensuring community engagement translates into tangible account value

• Engage with players, answer questions, and guide users to the right resources • Encourage positive discussion and help reinforce a healthy community culture • Maintain an on-brand voice while adapting tone and style per platform • Collect player feedback and surface common questions or concerns internally • Moderate Discord and social channels in line with community guidelines • Enforce rules consistently (warnings, removals, de-escalation, bans when needed) • Detect and respond to spam, harassment, impersonation, misinformation, and unsafe behavior • De-escalate tense or emotional situations calmly and fairly • Document moderation actions, edge cases, and recurring issues for consistency • Identify recurring questions, pain points, sentiment shifts, and emerging topics • Spot trends related to releases, outages, pricing changes, feature launches, or policy updates • Flag issues early before they escalate or spread • Recommend improvements to FAQs, messaging, or support documentation based on observed patterns • Escalate urgent concerns (bugs, account issues, security risks, harassment threats) to the Support lead • Surface high-impact feedback and recurring requests to Product and Engineering teams • Coordinate with Marketing or Comms during sensitive situations (misinformation, heated threads, PR risks)