You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Team :Care Management / MMA Responsibilities - Educate and support members on disease prevention and healthy living - Help members manage conditions such as diabetes, high blood pressure, mental health, and substance use - Coordinate medical and non-medical needs, including appointments, referrals, follow-up, and transportation - Complete non-clinical and non-medical assessments, including home safety, transportation, employment, and community resources - Advocate for members and share key information with care teams and providers - Conduct phone and in-person outreach to engage hard-to-reach members and families Schedule - Monday–Friday, 8:00 a.m.–5:00 p.m. - No weekends or holidays required - Optional weekend support during post-hurricane disaster tracking Location - Must live in Florida - Region includes Bay County, Panama City, and Port St. Joe - Must live in the assigned region for home visits and face-to-face support Position Purpose: Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate. - Provides support to members to connect them to known community and care resources in a cost- effective manner - Supports the coordination of community outreach resources available to members and promotes awareness of care/services - Serves as support for members on community and care resource inquiries and opportunities available to members - Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection - Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements - Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support - Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization - Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization - Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach - May make visits to individual homes and/or community organizations - Working Knowledge of Social Determinants of Health (SDOH) barriers - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a High School diploma or GED Requires 1 – 2 years of related experience Pay Range: $17.84 - $28.02 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

• Community Strategy and Engagement Design and manage PebblePad User Groups (PUGs), Special Interest Groups (SIGs), and online community forums at a global level • Build and deliver a global community engagement calendar • Identify, recruit, and nurture PebblePad Champions, advocates, and student ambassadors across customer institutions • Establish and manage Customer Advisory Boards (CABs), driving structured customer input into product and service development • Lead the PebblePad Awards and recognition programme, celebrating innovation and best practice across the community • Collect, synthesise, and present community insight, providing regular updates to Customer Success leadership and Product teams • Develop and maintain a pipeline of referenceable customers to support Sales and Business Development activities • Collaborate with regional teams (including NORAM and APAC) to ensure alignment, consistency, and shared learning across global community initiatives • Co-lead and support global customer events, ensuring a consistent and high-quality community experience • Own and evolve community reporting, including engagement metrics, member growth, advocacy outputs, and community-influenced pipeline • Own the global community communication strategy, including regular newsletters, updates, and targeted engagement campaigns • Oversee and continuously improve the PebblePad community platform (the Hub), ensuring it is active, valuable, and aligned to customer needs • Develop and manage a scalable content strategy to support different stages of the customer lifecycle (onboarding, adoption, maturity, advocacy) • Commercial & Portfolio Ownership Own the health, retention, and growth of a portfolio of strategic customer accounts • Develop and execute account-level strategies for renewal, risk mitigation, and expansion • Conduct regular strategic account reviews, identifying and acting on risk and growth signals • Build strong relationships with key stakeholders and act as a trusted advisor • Surface insights, trends, and opportunities from your portfolio to inform broader Customer Success and community initiatives • Act as a bridge between the community programme and the wider CSM team, ensuring community engagement translates into tangible account value

• Engage with players, answer questions, and guide users to the right resources • Encourage positive discussion and help reinforce a healthy community culture • Maintain an on-brand voice while adapting tone and style per platform • Collect player feedback and surface common questions or concerns internally • Moderate Discord and social channels in line with community guidelines • Enforce rules consistently (warnings, removals, de-escalation, bans when needed) • Detect and respond to spam, harassment, impersonation, misinformation, and unsafe behavior • De-escalate tense or emotional situations calmly and fairly • Document moderation actions, edge cases, and recurring issues for consistency • Identify recurring questions, pain points, sentiment shifts, and emerging topics • Spot trends related to releases, outages, pricing changes, feature launches, or policy updates • Flag issues early before they escalate or spread • Recommend improvements to FAQs, messaging, or support documentation based on observed patterns • Escalate urgent concerns (bugs, account issues, security risks, harassment threats) to the Support lead • Surface high-impact feedback and recurring requests to Product and Engineering teams • Coordinate with Marketing or Comms during sensitive situations (misinformation, heated threads, PR risks)

Role Description As a Community Moderator at Meetsta, you will play a crucial role in ensuring that our platform remains a welcoming and respectful space for all users. You will be responsible for monitoring user activity, enforcing community guidelines, and addressing any issues that arise. This is a vital position that requires a keen eye for detail, strong communication skills, and a commitment to upholding our community standards. Key Responsibilities - Content Monitoring: - Monitor user-generated content across Meetsta to ensure compliance with community guidelines. - Review and moderate comments, posts, and messages for inappropriate content, spam, and violations. - Community Support: - Respond to user reports and concerns promptly and professionally. - Provide guidance and support to users regarding community rules and best practices. - Escalate serious issues to the appropriate teams for further investigation. - Enforcement of Guidelines: - Enforce community guidelines by issuing warnings, suspensions, and bans as necessary. - Maintain detailed records of moderation actions and user interactions. - Feedback and Reporting: - Gather and report user feedback to help improve community management strategies. - Collaborate with the Community Manager to identify trends and areas for improvement. - Participate in regular team meetings to discuss community health and moderation strategies. Qualifications - Previous experience in community moderation, customer support, or a related field. - Familiarity with social media platforms and online community dynamics. - Excellent written communication skills. - Strong judgment and decision-making abilities. - Ability to remain calm and professional in high-pressure situations. - Attention to detail and strong organizational skills. - Passionate about fostering a positive and inclusive online community. - Empathetic and patient, with a genuine interest in helping others. - Reliable and consistent, with a strong sense of responsibility. - Adaptable and able to handle feedback and change gracefully. Requirements - Equity-based compensation. - We are only considering US citizens and Permanent Residents for the role.