CICC logo
CICC

Chinese Roots, International Reach

Specialist, Intake and Resolutions

Location

Canada

Posted

89 days ago

Salary

0

Seniority

Mid Level

Associate Degree2 yrs expFrench

Job Description

Specialist, Intake and Resolutions

CICC

• Reviews, analyzes, and makes recommendations regarding cases as they relate to the professional obligations of licensees. • Provides supporting documentation for cases referred to the Complaints Committee. • Facilitates the resolution of certain cases in accordance with applicable policies and procedures. • Gathers additional information from complainants and licensees for preliminary review. • Analyzes information and identifies issues relating to professional obligations of licensees. • Provides recommendations to the supervisor based on risk assessment and analysis of the cases. • Performs ADR to resolve cases referred to the ER stream. • Engages with complainants and licensees to provide education on the process. • Identifies Unauthorized Practitioners and shares information for follow-up. • Summarizes cases and provides documentation for the Complaints Committee. • Prepares required documentation including risk assessment worksheet and triage memorandum. • Attends Complaints Committee meetings and takes minutes. • Presents cases through written summaries and oral presentations during meetings. • Communicates with participants to collect supporting documentation.

Job Requirements

  • College Diploma in business administration, law, or immigration.
  • 1-3 years of experience working in a law firm, administrative tribunal or regulatory body.
  • Knowledge of legal and administrative law concepts, principles, and terminology as well as the ability to acquire knowledge of the College Act, regulations, By-laws, and Code of Professional Conduct.
  • Knowledge of Alternative Dispute Resolution (ADR) techniques and appropriate application.
  • Knowledge of, or ability to acquire knowledge of the Canadian immigration system.
  • Knowledge of office/administrative software, online storage and case management systems.
  • Bilingual Non-Imperative

Benefits

  • The College hires and onboards 100% remotely
  • The opportunity to protect the public interest within the immigration and citizenship sector
  • A culture of transparency, where team members are involved in important conversations
  • Health benefits from day one for you and your family
  • Access to the Employee and Family Assistance program

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