CICC

• Reviews, analyzes, and makes recommendations regarding cases as they relate to the professional obligations of licensees. • Provides supporting documentation for cases referred to the Complaints Committee. • Facilitates the resolution of certain cases in accordance with applicable policies and procedures. • Gathers additional information from complainants and licensees for preliminary review. • Analyzes information and identifies issues relating to professional obligations of licensees. • Provides recommendations to the supervisor based on risk assessment and analysis of the cases. • Performs ADR to resolve cases referred to the ER stream. • Engages with complainants and licensees to provide education on the process. • Identifies Unauthorized Practitioners and shares information for follow-up. • Summarizes cases and provides documentation for the Complaints Committee. • Prepares required documentation including risk assessment worksheet and triage memorandum. • Attends Complaints Committee meetings and takes minutes. • Presents cases through written summaries and oral presentations during meetings. • Communicates with participants to collect supporting documentation.