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The leading generative AI platform for customer support automation.
Customer Marketing Manager
Location
United States
Posted
175 days ago
Salary
0
Seniority
Senior
Job Description
Customer Marketing Manager
Forethought
• Build automated lifecycle journeys across onboarding, adoption, renewal, cross-sell, and upsell. • Partner with our customer support team to operationalize customer communications and reminders. • Drive revenue impact by identifying and activating expansion moments at key lifecycle intervals. • Own customer newsletters and product update announcements. • Design event-triggered campaigns using product signals, Appcues events, and Salesforce data. • Support, with opportunity to own, customer-facing webinars, events and other campaigns and programs. • Build and scale programs for G2 reviews, testimonials, references, and referral motions. • Maintain an always-on pipeline of customer quotes, case studies, and success stories. • Capture customer sentiment (NPS, in-app feedback, surveys) and surface insights internally.
Job Requirements
- 5+ years in customer marketing, lifecycle marketing, or a related B2B marketing role.
- Strong storyteller with excellent writing and communication skills.
- Experience building customer content across email, in-app, and more.
- Highly collaborative; comfortable working cross-functionally with CS, sales, and marketing.
- Analytical and curious. Driven to understand what makes customers tick and how to keep them engaged.
- Organized and proactive, with strong project management skills and attention to detail.
Benefits
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low ego company culture that is obsessed with feedback and helping each other grow
- A distributed team, with a flexible approach to work that allows you to choose how you best work
- Health Insurance
- Paid maternity, paternity & parental leave
- Company-wide wellness days
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