• Provides customer support for Workload Manager and Job Scheduler software products including Slurm and PBS Pro and collaborates with software vendors on issues • Willing and able to obtain security clearance • Must be able to provide after-hours support when necessary • Provide technical support for customer reported issues escalated to level 3 support • Analyze, reproduce, isolate and resolve issues • Escalate unresolved issues internally to HPE R&D or to vendors depending upon isolation • Document/communicate throughout the whole process of working an issue until closure • Create and review selected customer documentation and notices • Perform selected product pre-release testing

• Facilitate the integration of GE HealthCare products into various hospitals IT EMR systems. • Develop, configure, implement, and test a variety of HL7 interfaces. • Required to work on multiple projects, lasting a few weeks to an unlimited duration. • Ability to support customers in all time zones as well as after hour go-lives. • Self-starter who is motivated to work efficiently and effectively from home office. • Willingness to work with external customers throughout the project life cycle. • Develop or improve tools, processes, or products, including service offerings. • Provide innovation for the improvement of current products and processes.

• Support pre sales and post sales technical activities for customers and partners, collaborating closely with global Sales, Channel, and Customer Success teams. • Participate in technical discovery sessions to understand customer environments, requirements, and success criteria. • Deliver technical demonstrations, solution walkthroughs, and architecture discussions aligned to customer use cases. • Assist with proof of value engagements, pilots, and deployments, including configuration support and troubleshooting. • Provide ongoing technical guidance to customers during onboarding and early adoption phases. • Partner with Engineering and Product teams to relay customer feedback, identify technical gaps, and support continuous product improvement. • Develop and maintain technical documentation, best practices, and internal knowledge assets. • Support partner and internal enablement through technical training and solution education.

• Serve as the technical lead during the sales cycle, partnering with Account Executives, Channel Partners, and Customer Success to design and present SysTrack solutions aligned to customer objectives. • Lead technical discovery sessions to understand customer environments, business challenges, and success criteria. • Deliver product demonstrations, architecture reviews, and proof of value engagements tailored to enterprise customer use cases. • Design scalable, secure solution architectures that align with customer infrastructure, security, and compliance requirements. • Support pilots and evaluations, including configuration guidance, troubleshooting, and performance validation. • Act as a trusted technical advisor to customers, engaging with stakeholders across IT operations, digital workplace, security, and executive leadership. • Collaborate with Product Management and Engineering to provide feedback on customer requirements, competitive insights, and market trends. • Support enablement of partners and internal teams through technical training, documentation, and best practice guidance.