• Makes travel arrangements with company-authorized air, hotel, car, and ground transportation vendors at the best possible fares for client’s needs and requests in a virtual environment • Follows company procedures, guidelines, and standards in the areas of customer service, building PNRs and utilization of front room CRS productivity via calls and emails, attendance, accuracy of work, invoicing, etc. • May make domestic and international business travel arrangements specializing in one area or any combination thereof • Is fully informed and stays abreast of all airline rules and regulations, tariffs (domestic/International), and other industry requirements and accurately applies this information when making travel arrangements • Keeps immediate supervisor informed of all matters of significance • Projects a favorable image of Altour • Consistently promotes a productive and harmonious working relationship with and between other company employees to foster and enhance a cooperative and harmonious working climate effectively • Performs duties as required or requested • Deliver extraordinary customer service to onsite passengers and their administrative staff • Greet all clients warmly and with enthusiasm • Must exude an impeccable professional demeanor at all times • Must be comfortable servicing and interfacing with C-level executives and their administrative staff • Provide consultative service to travelers and travel arrangers throughout the booking process • Complete all reservations in an accurate and timely manner • Secure the lowest air/car/hotel rates available at the time of booking • Utilize client and Altour negotiated programs when applicable • Utilize GDS low-fare search capabilities

• Lead Discovery & Requirements: Lead requirements gathering sessions and drive conversations to understand client needs, breaking them down into small, manageable pieces. • Agile Execution: Create detailed user stories and manage functional specifications to guide the development process. • Client Engagement & Demos: Assist in preparing discovery workshops and conduct comprehensive product demos for clients following the initial bootcamp/enablement period. • Solution Design: Utilize white-boarding and consultative techniques to map out business and technical landscapes. • Platform Expertise: Gain deep knowledge of Telephony Systems and specifically AWS and the Amazon Connect platform to provide tailored, expert solutions. • Collaboration: Work closely with development teams to ensure requirements are met and the vision is executed correctly.

• Beratung unserer Kunden sowie eigenverantwortliche Konzeptionierung, Realisierung und Implementierung maßgeschneiderter Lösungen auf Basis der TIVITY Plattform • Erstellung von ganzheitlichen Lösungen, d.h. von der Idee, über detaillierte User-Stories, Mockups, bis hin zum fertigen Produkt • Zentrale Schnittstelle zwischen Kunden und Projekt-/ Entwicklungsteam zur Sicherstellung des Projekterfolgs • Intensive Produkt-/Wettbewerbsanalyse von innovativen & marktführenden Software-Lösungen • Moderation von Workshops zur Lösungsfindung fachlich anspruchsvoller Themenkomplexe

• Lead and support WMS implementation and configuration projects end-to-end. • Analyze business, functional, and integration requirements to design effective WMS solutions. • Configure core WMS modules: Inbound, Outbound, Inventory, Returns, Picking, Shipping, etc. • Collaborate with internal and client teams to develop custom logic using client configuration and extensibility tools. • Support API testing (e.g., Postman) and manage system integrations with ERP, OMS, TMS, and MHE/automation systems. • Write, review, optimize, and maintain SQL queries and stored procedures within relational databases (e.g., Oracle, MySQL). • Perform root-cause analysis, debugging, and performance tuning (queries, stored procedures, indexing, execution plans). • Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases. • Troubleshoot production issues and resolve both functional and technical problems within defined SLAs. • Participate in Agile ceremonies and contribute to continuous improvement initiatives. • Maintain high-quality documentation: technical designs, test plans, runbooks, and configuration records.