• Develop, maintain and administer tools which will automate operational activities and improve engineering productivity. • Automate continuous delivery and on-demand capacity management solutions. • Developing configuration and infrastructure solutions for internal deployments. • Evaluate new technology options and vendor products. Ensuring critical system security through the use of best in class security solutions. • Follow DevOps principles (GitOps) to automate and optimize the build and release products. • Collaborate with development, operations, and other Team Members to identify and mitigate risks associated with releases. • Supporting the delivery of consistent DevSecOps best practices across the organization.

• Design, implement, and manage cloud infrastructure on GCP • Develop and maintain Infrastructure as Code (IaC) using Terraform to automate cloud provisioning • Optimize CI/CD pipelines to ensure seamless deployment and updates of applications • Monitor and enhance system performance, reliability, and security using logging and monitoring tools • Implement containerization and orchestration strategies using Docker and Kubernetes • Collaborate with software engineers to ensure smooth integration of applications with cloud infrastructure • Manage network security, IAM policies, and data encryption to ensure compliance with industry standards • Conduct incident management and disaster recovery planning to maintain system resilience • Take turns in a weekly on-call rotation to resolve production issues

• Build and Maintain the Internal Developer Platform • Design and implement core platform services (CI/CD pipelines, infrastructure provisioning, and observability systems). • Design and implement developer-facing tools, APIs, and automation that enable application teams to deploy, scale, and operate services independently. • Manage and optimize cloud resources, Kubernetes clusters, databases, and networking for reliability, scalability, and cost optimization. • Establish SLIs, SLOs, and error budgets to balance reliability with feature velocity. • Design and maintain observability solutions for real-time visibility and proactive issue detection. • Implement alerting strategies that reduce noise and focus on actionable signals. • Lead incident response, conduct blameless postmortems and drive continuous improvement. • Partner with application teams (platform customers) to understand their workflows and pain points, gather feedback, and prioritize improvements aligned with business objectives. • Create and maintain documentation, runbooks, and knowledge bases that reduce knowledge silos and enable self-service. • Drive decisions through written formats (RFCs, ADRs) that document architectural choices. • Measure platform success through developer productivity metrics, adoption rates, and toil reduction.

• Provide production support on a shift according to the team on-call roster. • Work on the customer and internal engineering/implementation team raised tickets. • Continuously monitor the health and performance of our services, systems, and infrastructure. • Respond to alerts and incidents promptly to ensure high availability. • Develop and maintain automation scripts and tools to streamline operations. • Assist in troubleshooting and resolving incidents, performing root cause analysis. • Participate in the design and implementation of system improvements. • Work closely with software engineers to understand application requirements. • Create and maintain documentation for processes, procedures, and troubleshooting guides. • Assist in capacity planning activities to anticipate future needs. • Implement and adhere to security best practices to protect our systems and data.