• Utilize your familiarity with Simple Practice EMR system to manage patient records efficiently and accurately. • Update and maintain new patient information, medical history, and treatment plans. • Provide exceptional customer service by promptly and professionally responding to patient inquiries via phone, email, or chat. • Explain our services to new patients, ensuring they have a clear understanding of how our systems work and what to expect. • Assist healthcare professionals in scheduling appointments, managing calendars, and coordinating follow-up care. • Collaborate with medical billing teams to ensure accurate coding and billing information. • Maintain strict patient confidentiality and adhere to HIPAA regulations in handling sensitive medical information. • Work closely with the team to ensure seamless coordination and communication.

• Perform accurate data entry and maintain organized digital records • Manage inbound and outbound email communications in a professional and timely manner • Support team coordination, including follow-ups and information sharing • Assist with administrative and miscellaneous tasks as needed to support executives and teams • Ensure confidentiality and professionalism in all communications and documentation

• Prepares and assembles medical record documentation/charts for physician • Ensures medical record compliance by self-documentation attestation. • Updates patient history, physical exam, and other pertinent health information in the patient • Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. • Monitors the duration of basic lab results and screening procedures. • Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. • Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. • Demonstrate understanding necessary to assess, review and apply criteria