• Become a subject matter expert on production workflows • Evaluate vendor software and solutions via proof of concept (POC) testing • Work with vendors to develop roadmaps to meet internal goals • Conduct thorough testing of new and updated systems & workflows • Participate in an on-call rotation schedule for off-hours escalations

• Applicants must have experience supporting web-based learning framework to include learning enhancements such as job aids, user guides, interactive hands-on exercises, interactive tutorials, video recordings, and eLearning modules • Utilize a variety of programs and software licenses to create an interactive learning experience targeted to aid user performance and task completion in the production environment • The web-based training and support will be created using tools and software such as Articulate, Rise360, Camtasia, WellSaid, Adobe Creative Suite, and Procreate to create the desired user experience.

• Assist Pre-Sales team in the design, planning, and implementation of a Secure Network Solution Engineer • Provide consultative support for pre-sales, partners and customers on Extreme Networks Solutions • Present at trade shows, seminars, and oversee internal demonstration facilities, etc. • Prepare and deliver customer presentations to all levels of management • Provide educational training on leading edge technologies/Extreme Networks products to presales.

• Support and evolve the infrastructure and security landscape across the Marmon Plumbing & Refrigeration Group • Design, implement, and support Windows Server environments, both physical and virtual, including Active Directory and Microsoft Entra ID • Architect and maintain hybrid cloud solutions leveraging Microsoft Azure • Support VMware and vSphere virtualization platforms and enterprise storage solutions • Monitor system performance, conduct capacity planning, and implement proactive improvements • Provide operational support for both Information Technology (IT) and Operational Technology (OT) environments • Develop and manage backup and recovery solutions using Veeam and Druva • Apply system hardening and security controls aligned with Zero Trust principles • Partner with security teams on vulnerability remediation and incident response using tools such as SentinelOne and Qualys • Support and troubleshoot Cisco Meraki networking infrastructure, including WAN, LAN, and VPN connectivity • Ensure secure integration between enterprise systems and industrial control systems while maintaining IT and OT network segregation • Create and maintain technical documentation, system diagrams, and standard operating procedures • Support compliance with Marmon IT-30 and other regulatory requirements