• Configure and maintain network hardware and software • Monitor network performance and troubleshoot connectivity issues • Upgrade network infrastructure to meet strict vulnerability management requirements • Document standard operating procedures for network maintenance • Implement security standards to safeguard systems • Research and recommend automated approaches for system administration tasks • Evaluate network systems to improve service delivery and efficiency • Support continuous audit readiness, evidence collection, and remediation planning • Interact with peer groups and management to ensure project completion

• Scale and manage safety framework methods by defining requirements for automated assessment workflows and partnering with the autonomy and algorithms teams to implement and debug the evaluation infrastructure. • Develop and monitor quantitative metrics to evaluate system performance against established safety targets. • Optimize test coverage within Waabi’s high-fidelity simulator to validate driving behaviors across safety-critical scenarios. • Define and iterate on human performance benchmarks to support robust comparative safety assessments. • Identify safety gaps and ensure traceability between requirements, validation artifacts, and safety case claims. • Maintain structured documentation of safety artifacts and readiness decisions to ensure rigorous transparency and traceability. • Mentor peers to foster technical excellence and drive constructive cross-functional collaboration.

• Scale safety framework methods by defining requirements for automated assessment workflows and partnering with the autonomy and algorithms teams to implement and debug the evaluation infrastructure. • Develop and monitor quantitative metrics to evaluate system performance against established safety targets. • Optimize test coverage within Waabi’s high-fidelity simulator to validate driving behaviors across safety-critical scenarios. • Define and iterate on human performance benchmarks to support robust comparative safety assessments. • Identify safety gaps and ensure traceability between requirements, validation artifacts, and safety case claims. • Maintain structured documentation of safety artifacts and readiness decisions to ensure rigorous transparency and traceability.

• Lead the design, configuration, and continuous improvement of Salesforce Service Cloud for global customer operations • Serve as the functional and strategic owner of Service Cloud capabilities — including Case Management, Entitlements, Knowledge, CTI, Omni-Channel, and more • Translate complex business requirements into scalable, best-practice Salesforce solutions • Drive the development of advanced case routing, SLA automation, and escalation workflows • Optimize and expand self-service, knowledge base, and community support channels • Champion the use of Einstein features, including bots, recommendations, and analytics for smarter service delivery • Collaborate with Product, Engineering, Customer Care, and IT to ensure roadmap alignment and delivery • Act as a lead analyst and mentor to junior BSAs and support team members • Develop and maintain dashboards, health checks, and KPI reports to track performance and outcomes • Support and contribute to omnichannel service strategies (chat, phone, email, social) • Evaluate and implement 3rd party solutions and Salesforce managed packages to extend platform functionality • Own change management, documentation, testing, and training to support end-user adoption • Stay ahead of Salesforce platform innovations and drive proof of concepts (POCs) to evaluate potential impact