• Achieve daily, weekly, and monthly sales goals. • Document and track all leads, contacts, opportunities, and activity history consistently and in accordance with best practices within Salesforce.com • Manage and maintain a detailed pipeline to achieve assigned monthly quota. • Contact existing client base to gain referrals and offer additional service options. • Demonstrate technical capacity to understand sales tools (Web, database, CRM, Order Management, reports). • Be able to effectively articulate technical and/or clinical information in an easily understood manner. • Master product information for accurate dissemination to clients. • Educate prospective customers on the value of newborn stem cell banking and other services provided by ViaCord. • Comply with assigned schedules (including on-call rotation), assignments, and productivity metrics.

• Reporting to our Head of Americas Sales you will implement sales plans for your assigned territory by forecasting and exceeding quota • Through a combination of inbound and outbound leads, you will manage a high-velocity, SaaS funnel • You will manage opportunities through CRM and other supporting tools • You will collaborate on and improve the sales cycle, including product, support, and sales engineering • You will work with and promote Partner ecosystem • Convey Sysdig main value drivers and differentiators to prospects and customers • Understand the competitive market, being familiar with competing companies and their offerings

• Drive sales for warehousing and contract logistics solutions • Engage with potential clients to understand requirements • Prepare and present proposals and quotations • Coordinate with operations and warehouse teams • Build and maintain strong relationships with customers • Conduct regular client meetings and follow-ups • Achieve assigned sales targets • Maintain sales pipelines and reports • Stay updated on market trends

• Own day-to-day lead and opportunity hygiene: ensure new leads are captured, correctly tagged, routed, and updated through each pipeline stage. • Track and implement follow-ups and next steps for open opportunities; ensure nothing stalls due to missing info, missing outreach, or unclear ownership. • Maintain consistent internal workflows to keep sales motion moving. • Inform appropriate Sales Closer or POC of any noteworthy changes, or requirements. • Launch and manage the virtual meeting rooms for discovery calls, follow-ups, and internal sales meetings across time zones. • Confirm attendees by phone, text messaging, and email to reduce no-shows. • Research the lead to gather sufficient information about the lead’s company, industry, possible requirements, and potential opportunities. • Take note of salient information about the proposed scope of work as determined during the discovery call and/or follow up/s. • Provide the Sales Closer with the information about the lead prior to the discovery call and/or follow up call. • Administer the follow-up system so no opportunity, request, or client communication becomes an 'open loop.' • Publish end-of-day updates (Slack/email) summarizing what moved forward, what’s pending, and what needs decisions—so leadership never has to wonder what happened. • Run a rolling action list that carries forward incomplete items daily and prevents tasks from disappearing. • Coordinate preparation and sending of proposals/agreements (e.g., DocuSign) and ensure completion/collection of required information. • Track setup fee status and next-step milestones after signature (e.g., scheduling Process Engineering Calls / onboarding). • Create clean internal handoffs to Process Development: confirmed scope, pricing, role(s), pain points, solutions, start expectations, and scheduling commitments. • Maintain daily/weekly sales reports (e.g., booked DCs, run rate, close rate, setup fees, pipeline health, channel performance). • Maintain trackers and dashboards used by leadership for decision-making; flag anomalies early (drop in show rate, stalled proposals, lead source gaps). • Convert meeting outcomes into action items, owners, deadlines, and follow-up reminders (internal accountability support). • Document recurring sales admin processes (inbox handling rules, follow-up sequences, scheduling rules, handoff checklists) so the system scales and is trainable. • Create/maintain templates (email responses, scheduling messages, follow-up scripts) and continuously improve them based on real scenarios. • Maintain a consistent 'capture notes → transfer actions → update task list' routine to protect throughput and accuracy.