- Develop trusted advisor relationships with clients - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Responsible for the onboarding and offboarding of clients and its employees - Clearly communicate/update the progress of monthly/quarterly initiatives to leadership - Prepare monthly reports for client accounts and collaborate with finance team on accurate and timely invoicing - Accurately crosscheck and confirm payroll and reimbursements of clients’ employees - Collaborate with sales team to identify and grow opportunities within territory - Assist with challenging client requests or issue escalations as needed

• Own, manage, and grow our microscopy business in the broader Dresden, Leipzig, Jena, Magdeburg area • Maintain existing accounts and find new customers to reach growth targets • Develop strategies to win new business through advanced geographic key account planning, account mapping, and networking • Deploy, coordinate, and leverage our Leica team of Advanced Workflow Specialists, Product Sales Specialists, Marketing colleagues, and Channel Partners • Manage opportunities and the sales funnel proactively to produce accurate forecasts for business planning • Regular weekly reporting on the sales funnel and other key metrics

• Own overall revenue, bookings, and account performance across all Thermo Fisher BioProduction business units within assigned customer sites • Develop and implement accurate forecasts through strategic account mapping, detailed territory planning, and data-driven insights • Maintain deep account knowledge of organizational structure, key stakeholders, active projects, and long-term business outlook • Lead the customer relationship, serving as the primary point of contact and trusted advisor to drive engagement across all product lines • Identify and advance new and recurring business opportunities, ensuring sustained growth through proactive prospecting and pipeline development • Coordinate integrated workflow solutions by collaborating with Technical Sales Specialists (TSS), Field Application Specialists (FAS), and Product Management teams • Oversee quoting, proposals, and delivery execution to ensure a seamless customer experience from opportunity through fulfillment • Own CRM/SFDC management, ensuring accurate forecasting, pipeline visibility, and alignment of Thermo Fisher resources with customer goals

• Handle patient questions, complaints, and concerns • Explain policies and procedures to the patient • Ensure inbound calls are handled timely, efficiently, and appropriately • Explain patient balances and collect payment from patients • Review patient information to determine why claims were not paid, update accordingly and resubmit • Notate accounts with current actions and follow up appropriately • Communicate with appropriate Clinic Administrator (CA) regarding patient complaints • Communicate with posting and billing departments regarding possible errors on patient accounts • Research and communicate to Collection Manager procedures to help Collections operate more efficiently and improve days outstanding • Communicate to Collection Manager any concerns and issues impacting collections of outstanding receivables or the company • Cooperate and maintain good rapport with staff, clients and Management team • Maintain a professional approach with confidentiality • Assure protection and privacy of health information as attained through written, electronic or oral disclosures • Seek guidance and remain knowledgeable of, and comply with, all applicable federal and state laws, as well as company policies and procedures • Other duties as assigned