• Contact existing Tekmetric customers to educate them on the integrated payments experience and drive demo attendance • Manage a high volume of outbound calls and Outreach sequences using a prioritized list provided by Payments leadership • Book attended demos with Payments Specialists and ensure clear, accurate handoffs • Maintain clean and detailed records in Salesforce for every account touch • Support the customer journey by following structured outreach, reminders, and follow ups • Provide insights from conversations to improve targeting, messaging, and activation workflows • Collaborate daily with Payments Specialists, Fintech leadership, Demand Gen, and Sales Development • Ensure every customer receives a positive and consistent Tekmetric experience • Assist with onboarding coordination for shops that self sign up for integrated payments

• Identify key players and penetrate accounts in order to begin the sales cycle • Identify new sales opportunities and set appointments for the enterprise sales team • Nurture marketing generated inbound leads by educating and developing prospects into sales opportunities • Collaborate with sales and marketing team members on strategic sales approach • Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in CRM application

• Respond, engage and qualify outbound leads and inquiries • Sourcing new sales prospects and reaching out to them to book appointments for Account Executives • Clearly communicating Remote's value propositions to prospects and learning about their needs to see if there’s a good fit • Providing support to Account Executive team as needed • Be responsible for educating and developing prospects leading to hand-off to sales teams • Create target prospects lists and penetrate key accounts • Cold call into prospects generated by variety of outside sources • Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

• Own day-to-day performance of US outbound reps across activity, conversations, listings, activations, and revenue. • Listen to calls daily and deliver structured coaching, QA feedback, and skill development. • Make outbound calls yourself to demonstrate best practices and stay close to user behavior. • Drive consistent adoption of structured outbound workflows, scripts, talk tracks, and activation processes. • Maintain and continuously improve scripts, objection handling, and sales enablement materials. • Lead daily, weekly, and monthly sales cadences including standups, call reviews, and performance management. • Enforce KPI-driven execution through scorecards, QA rubrics, and clear expectations. • Partner closely with RevOps on routing quality, clean data, funnel visibility, and accurate reporting. • Provide structured insights from calls to Product, Trust & Safety, and Operations. • Support hiring, onboarding, and ramping of outbound reps as US operations scale.