This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Specialist, Attendee Experience (Pharma Congress Experience Required) will work closely with the Event Experience Manager to understand the program goals and objectives and lead registration to all assigned programs. The Specialist focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently. The Specialist works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines. - Pharma Congress experience is required for this role. - Follow and build client SOPs as required - Qualify attendee information - Manage hotel accommodations and changes - Maintain meeting database with continual updates/changes - Provide reportable information for your meetings in a timely manner - Meet deadline expectations - Manage all attendee communication, including: - Event invitations - Reminders - Travel letters - Communication emails - Surveys - Provide quality control processes, including: - Ground Manifest vs. A/D Manifest - Hotel Rooming List vs. M&IW Rooming List - M&IW Rooming List vs. A/D Manifest - HCP reporting clean up - Provide onsite preparation assistance, including: - Badge layout/production - Onsite sign in sheets - Onsite reports - Registration packet preparation/production - Onsite supply preparation/shipment - Assist in website testing - Technical Support and/or Digital Production on virtual events - Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.) - Work on complex programs with numerous participant types, complicated web builds, and extensive reporting - Handle issues and challenges onsite and overcome them by thinking outside the box - Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.) - Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out) - Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B) - Use and develop event registration sites outside of Cvent - Understand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the app - Clearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation process - Initiate, plan, execute, control, and close out attendee registration projects - Manage meeting profiles and statuses in event software - Create and manage client and internal timelines Qualifications - College degree or equivalent experience - Minimum 4+ years of experience in the meetings industry - Proven excellent oral and written communication skills in both internal and client-facing environments - Demonstrated track record of successfully managing multiple projects simultaneously - Registration experience - Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box - Knowledge of virtual and hybrid event options - Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and PowerPoint) - Including mail merges, agenda creation, tables, etc. in Word - Including advanced knowledge of Excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.) Benefits - Competitive salary - Health, Dental, Vision and Life Insurance options - 401K plan - Paid holidays - Accrued personal time off for vacation and sick leave - Laptop, additional monitor, and mobile phone - Global Giveback program for volunteer service - Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Company Description M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. - M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. - Services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. - Consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.

• Conduct cost studies and space analysis for 5 year warehouse forecast. • Create/process benchmark information -Use existing or create new analysis tools as necessary. • Work with external consultants as required • Create and coordinate project teams. • Support with preparation of project scope, budget and approvals • Lead project management meetings with related departments -Set meeting standards -Conduct weekly/monthly Project Management meetings with developers and contractors -Provide weekly & monthly status updates to executive management • Support with budgetary recommendation and funding approval requests for assigned projects -Present to approval committee for review • Create, review and develop process control, lease and RFQ documents -Keep in accordance to Corporate Policy, procedures and regulations • Prepare and present Logistics meeting material every month. • Review Legal Documents and provide feedback on modifications required. • Use Best Practices (Kaizen) to optimize delivery of project activities. • Review Construction documents, architectural drawings, and provide feedback throughout life of project • On site assessments of proposed locations as based on market survey/request

• Research, interpret, and evaluate information relevant to provider licensure and continuing medical education in the United States • Complete applications for provider credential, licensure or payor enrollment on behalf of Certify customers • Validate and authenticate information updated on the credentialing, licensing platform and ensure 100% accuracy • Interact with providers and clients over email whenever additional information may be required • Assist with monitoring or new client implementation projects as needed • Summarize your research findings and draft them in clear and concise guideline documents for Certify customers • Assist with other ad hoc projects as needed

• Manages the daily activities, procedures, and financial transactions of the California Claim Operations Team • Assigns, coordinates, and reviews the work activities of associates • Monitors and controls team quality, productivity and workflow using management controls and reports • Makes recommendations to senior leadership based on observations • Enforces policies and procedures to ensure the team successfully supports all internal and external business partners • Conducts audits and assesses associate work product as appropriate • Proactively and consistently provides team status reports to senior leadership • Effectively onboards new team members; collaborates closely with associates to ensure success • Ensures employees have adequate training and are utilizing the most current department policies and procedures • Builds high-level system knowledge to instruct associates on processing workflows and automated systems to include Microsoft Office, ClaimConnect, ClaimCenter, OpsNow, Maven, DocEx, Cognos, and others as necessary • Facilitates implementation of company programs and procedures related to claim operations, encouraging and motivating through change management processes • Ensures the team meets performance targets; identifies lower performing associates and offers additional support or training • Manages associate work schedules to ensure business continuity and team coverage • Meets regularly with team members to discuss results, challenges, opportunities for improvement, productivity, and to obtain general feedback • Monitors shared mailboxes for volume, productivity, completion, and accuracy • Evaluates direct reports regarding talent selection, development, and performance management • Reviews and analyzes reports for productivity and capacity results; identifies actionable systemic issues or trends; amends data as needed • Projects positive image of the organization to team members, as well as internal and external business partners • Demonstrates an elevated level of emotional intelligence and superior diplomacy skills; interacts positively and effectively with business partners to share or convey information in response to issues, inquiries, and escalations • Escalates issues to senior leadership as needed • Demonstrates excellent verbal and written communication skills • Communicates and explains new policies, procedures, or directives to associates; providing 1:1 training as needed • Conducts timely, constructive performance evaluations • Ensures that the team meets performance targets • Ensures the team complies with company and regulatory guidelines • Self-motivated; under limited supervision works proficiently, productively, and remains timely • Maintains a professional demeanor in all situations • Performs other duties as assigned • May lead special projects