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Claim Operations Supervisor
Location
California + 3 moreAll locations: California | Nevada | Oregon | Washington
Posted
174 days ago
Salary
$67K - $76K / year
Seniority
Senior
Job Description
Claim Operations Supervisor
Cisco
• Manages the daily activities, procedures, and financial transactions of the California Claim Operations Team • Assigns, coordinates, and reviews the work activities of associates • Monitors and controls team quality, productivity and workflow using management controls and reports • Makes recommendations to senior leadership based on observations • Enforces policies and procedures to ensure the team successfully supports all internal and external business partners • Conducts audits and assesses associate work product as appropriate • Proactively and consistently provides team status reports to senior leadership • Effectively onboards new team members; collaborates closely with associates to ensure success • Ensures employees have adequate training and are utilizing the most current department policies and procedures • Builds high-level system knowledge to instruct associates on processing workflows and automated systems to include Microsoft Office, ClaimConnect, ClaimCenter, OpsNow, Maven, DocEx, Cognos, and others as necessary • Facilitates implementation of company programs and procedures related to claim operations, encouraging and motivating through change management processes • Ensures the team meets performance targets; identifies lower performing associates and offers additional support or training • Manages associate work schedules to ensure business continuity and team coverage • Meets regularly with team members to discuss results, challenges, opportunities for improvement, productivity, and to obtain general feedback • Monitors shared mailboxes for volume, productivity, completion, and accuracy • Evaluates direct reports regarding talent selection, development, and performance management • Reviews and analyzes reports for productivity and capacity results; identifies actionable systemic issues or trends; amends data as needed • Projects positive image of the organization to team members, as well as internal and external business partners • Demonstrates an elevated level of emotional intelligence and superior diplomacy skills; interacts positively and effectively with business partners to share or convey information in response to issues, inquiries, and escalations • Escalates issues to senior leadership as needed • Demonstrates excellent verbal and written communication skills • Communicates and explains new policies, procedures, or directives to associates; providing 1:1 training as needed • Conducts timely, constructive performance evaluations • Ensures that the team meets performance targets • Ensures the team complies with company and regulatory guidelines • Self-motivated; under limited supervision works proficiently, productively, and remains timely • Maintains a professional demeanor in all situations • Performs other duties as assigned • May lead special projects
Job Requirements
- High school diploma required
- Associate degree preferred
- A minimum of 5 years of California workers compensation operations or claims experience is required, including at least 2 years of team management experience
- Knowledge of or experience completing California benefit notices and mandatory forms is required
- Must reside within the Pacific Time Zone required
- Excellent communication skills in both written and verbal form is required
- Must be able to work with accuracy and speed with a variety of internal and external contacts
- Must be self-motivated as this is a work-from-home position
Benefits
- medical, dental, and vision plans starting on day one
- PTO
- paid holidays
- commuter benefits
- an employee stock purchase plan
- education reimbursement
- paid parental leave/adoption assistance
- a 401(k) plan with company match
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