• Act as a consultant on multiple client engagements with limited direction • Understand client business requirements and provide guidance throughout design, configuration, and prototype; and assist clients with testing and move to production efforts • Partner with Engagement Managers to keep them informed of project status, changes, etc. • Collaborate with cross-functional counterparts to ensure clear lines of communication and project alignment • Accurately maintain forecast in a timely manner • Partner with the Sales team and serve as a Subject Matter Expert while assisting with sales presentations, demos, and LOEs • Stay up to date on industry knowledge, Workday enhancements, and be able to advise on Workday best practices • Build strong relationships with clients, gained through trust and exceptional customer service

• Qualify and validate technical requirements ensuring solution fit and implementation plans are aligned to the customer’s needs and strategic priorities. • Manage customer relationships, advocating for customer interests and addressing issues promptly to maintain high satisfaction and loyalty. • Lead technical validation aspects of sales opportunities, demonstrating deep product knowledge and industry expertise to drive successful engagements and technical closure. • Drive adoption of PTC CAD solutions, identify new opportunities, and collaborate with internal teams to expand software usage and drive ARR growth. • Provide expert technical advice based on deep industry, market, PTC and enterprise transformation knowledge.

• Consult with clients to understand their travel preferences, including destinations, cruises, and vacation packages. • Research and recommend cruises, resorts, activities, and other vacation options. • Create and deliver tailored itineraries and vacation plans. • Book travel arrangements, including cruises, flights, accommodations, tours, and car rentals. • Provide clients with travel advice, tips, and destination insights. • Address customer inquiries and resolve issues before, during, and after travel. • Stay informed about travel industry trends, including promotions, deals, and destination updates. • Build and maintain strong client relationships to encourage repeat and referral business.

• Help MCA Connect deliver world-class customer service • Troubleshoot and resolve issues with the Dynamics 365 ERP application • Own the issue and work with customers, partners, and team members until resolution is delivered • Assist customers with the Sales and Marketing, Procurement and Sourcing, Inventory Management, Master Planning, and Warehouse Management modules • Involved in improving operational metrics, business case development and performance measurement