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Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.
Technical Customer Support
Location
India
Posted
179 days ago
Salary
0
Seniority
Senior
Job Description
Technical Customer Support
Fortive
• Deliver technical support for the eMaint software via phone, email, chat, and web meetings. • Troubleshoot and resolve customer issues in a Microsoft and web-based environment. • Clearly document customer interactions and technical issues in real time. • Collaborate with team members to ensure a seamless and high-quality support experience. • Contribute to product documentation and knowledge base articles. • Participate in software testing to help ensure quality releases. • Approach each interaction with empathy, patience, and a customer-first mindset.
Job Requirements
- Strong problem-solving skills and mechanical aptitude.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- A collaborative mindset and a desire to help others.
- Bachelor’s degree (B.A. or B.S.) preferred.
- Experience in customer service or technical support.
- Familiarity with databases or software troubleshooting.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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