• Act as the primary point of contact for clients, providing professional and timely updates through phone and email. • Guide clients through each stage of their case, explaining processes clearly and maintaining strong communication. • Conduct case reviews to ensure eligibility and confirm that all necessary information and documentation have been obtained. • Organize and maintain case files, ensuring that all client information and legal documents are accurate, complete, and up-to-date. • Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently. • Draft, prepare, and assist in filing legal documents to support attorneys and streamline case handling. • Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.

• Assist with file creation for newly signed cases, ensuring all client information and documentation are properly entered and organized. • Coordinate client services by scheduling appointments and setting up clients with the nearest approved medical provider. • Prepare and send additional documentation as needed, including termination letters, disengagement letters, and other case-related correspondence during the intake phase. • Draft and send emails and communications to different departments within the firm, providers, and internal team members as necessary. • Support Intake with additional administrative tasks and projects as assigned. • Always ensure compliance with firm procedures and maintain confidentiality standards.

• Atuação tática/operacional e em baixa ou média complexidade, apoiar o processo de auditorias internas e externas • Garantir a conformidade legal e a gestão eficaz de SMS • Suporte estratégico a fiscalizações de órgãos externos • Gerenciamento completo de informações e indicadores de SMS • Diligenciamento rigoroso de acidentes e ocorrências • Apoio fundamental em auditorias internas e externas com a elaboração e acompanhamento de planos de ação

• Manage assigned immigration cases from intake through filing and resolution. • Maintain a minimum 95% on-time filing rate based on mutually agreed deadlines with clients. • Communicate with clients clearly and professionally, responding to inquiries within 24 business hours. • Set, manage, and meet client expectations throughout the lifecycle of each case. • Prepare for and attend client interviews in Buffalo and other locations as assigned. • Deliver weekly progress reports detailing case activity and status. • Independently manage cases without principal attorney review after the first 90 days. • Maintain 100% accuracy in filings and strict adherence to internal drafting, review, and filing protocols. • Calendar and manage all deadlines using online systems, with deadlines reviewed during weekly meetings. • Draft applications within 10–14 business days after receiving complete documentation. • Complete full applications within four weeks after attorney fees, application fees, and signed agreements are received. • Actively monitor federal agency portals and online systems for case updates and communications. • Proactively reduce RFEs by addressing common issues during initial filings. • Begin direct client management after the initial three-month ramp-up period. • Contribute to written and video content such as blogs, FAQs, and educational materials.