Life-Changing Brands
Senior Data Analyst – Retention Focus
Location
Uruguay
Posted
152 days ago
Salary
0
Seniority
Senior
Job Description
Senior Data Analyst – Retention Focus
Trafilea Tech E-commerce Group
• Conduct deep-dive analyses on retention, repeat rate, churn, cohorts, LTV, and lifecycle KPIs • Analyze customer behavior across the funnel (first purchase → repeat → loyal customer) • Perform exploratory data analysis (EDA) to answer ad-hoc retention and lifecycle questions • Identify drivers of churn and loyalty, delivering root-cause analysis with actionable recommendations • Build and maintain cohort-based and predictive models (churn prediction, LTV forecasting) • Design and analyze A/B tests and lifecycle experiments (email, SMS, loyalty, offers, timing) • Support incrementality measurement for retention initiatives and CRM campaigns • Create Python/SQL scripts to automate recurring retention and cohort reporting • Build scalable data pipelines for customer lifecycle metrics • Develop QA processes to ensure accuracy and consistency in customer-level data • Translate retention and lifecycle business questions into technical analyses • Present insights clearly to non-technical stakeholders (CRM, Marketing, Growth, Finance) • Collaborate with BI, Growth, and Lifecycle teams to define metrics and dashboards • Document retention methodologies, analyses, and models • Mentor junior analysts on lifecycle analytics best practices • Help establish analytical standards for retention and customer insights
Job Requirements
- Advanced SQL: Complex queries, CTEs, window functions; experience with data warehouses (BigQuery, Snowflake, Redshift)
- Python for Analytics: Pandas, NumPy; visualization libraries; automation scripting
- Statistical Modeling: Regression, cohort analysis, time-series forecasting, hypothesis testing
- Retention & Lifecycle Analytics: Strong understanding of churn, retention curves, cohorts, LTV, repeat purchase behavior
- Data Visualization: Ability to build clear dashboards and charts; experience with BI tools (Looker, Tableau, Power BI, etc.)
- Experience with CRM or lifecycle channels (Email, SMS, Push, Loyalty programs)
- A/B testing and experimentation frameworks for retention initiatives
- Incrementality measurement for lifecycle campaigns
- E-commerce or DTC analytics background
Benefits
- USD competitive salary
- paid time off
- professional development opportunities
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