• Leadership of Market Leaders — Build a strong, accountable, high-performing leader bench. Develop MLs into confident operators who execute with clarity and consistency. • Operational Consistency and Quality Across Markets — Create and uphold the unified Saltbox operating system: SOPs, rhythms, quality standards, workspace operations, and workflows. • P&L Ownership — Drive NOI performance through labor planning, occupancy strategy, expense discipline, staffing decisions, and operational execution. • Cross-Functional Collaboration — Partner closely with Facilities, Fulfillment, Sales, Parsel, and Finance to ensure seamless handoffs, aligned expectations, and shared accountability. • Member Experience Leadership & Escalations — Ensure each location delivers a consistent, high-trust member experience in alignment with experience principles. Lead escalations requiring senior operational judgment while coaching MLs to prevent recurrence. • Capability Development & Training Enforcement — Ensure all training, systems, and standards created by Operational Excellence and the Workspace Coordinator are implemented, reinforced, and adopted across MLs and their teams.

• Provide ongoing support for operations, field staff, and internal departments by managing documentation, schedules, and workflows • Coordinate with team members and vendors to ensure smooth logistics, system processes, and equipment support • Maintain accurate records and reports in digital platforms and internal systems • Monitor business platforms and internal tools for system statuses, updates, and user support • Facilitate issue tracking and resolution by collaborating with field personnel and reporting tools • Manage general office administration tasks including procurement coordination and routine communications • Assist in weekly and monthly reporting, data entry, and performance logs • Handle collections activities, including following up with clients on outstanding payments • Perform basic bookkeeping tasks such as recording transactions, reconciling accounts, and maintaining financial records • Prepare and send invoices, track payments, and update billing records • Coordinate special projects or miscellaneous assignments from leadership • Support leadership with executive-level assistance, scheduling, follow-ups, and general support • Handle other ad hoc tasks

• Conduct high-volume outreach (phone, SMS, email) to patients + community organizations • Assist patients in Spanish when needed • Enroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewals • Identify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc. • Use our tooling to work structured patient task queues efficiently • Verify insurance coverage + help patients understand next steps • Connect patients to community programs and social services • Confirm availability/logistics for the clinical and social services they need • Accurately document interactions and outcomes in our system • Flag urgent + complex cases for escalation • Provide workflow + product feedback to help improve tools

• You will be responsible for driving the sales performance of your portfolio of new products. • Pricing & Marketing Strategy: Decide on the price and marketing strategy at a product level keeping customer interests in mind. • Analyze Product Performance: Frequently assess product performance and market response. • Inventory Coordination: Work closely with production and logistics teams to ensure inventory levels align with sales targets, preventing stockouts or overstock situations. • Product Launch Ownership: Own or support product launches, collaborating cross-functionally to ensure success. • Strategic Communication: Clearly communicate strategic decisions and updates to the team, offering guidance and direction. • Team Mentorship (Senior Level): If you’re in a senior role, you’ll also manage junior operations team members, helping them grow and scale alongside the company. • VA Management (Senior Level): You may also work with a Virtual Assistant to support a larger product portfolio efficiently.