• Maintain and update financial records, including transaction management, bank reconciliations, and general ledger entries. • Communicate with clients via calls and emails to discuss reports, answer queries, and provide bookkeeping support. • Prepare and review financial statements, profit and loss reports, and balance sheets. • Assist with month-end and year-end closing activities. • Work with accounting software such as FreshBooks, QuickBooks, Xero, or similar platforms. • Identify and resolve discrepancies in financial records. • Collaborate with senior accountants within the company as needed to get answers to client questions.

• Enter all invoices into Syncore system and/or QuickBooks • Prepare weekly check runs based on cash flow • Invoice all clients upon order completion • Make collection contacts on a routine basis • Issue past-due notices and statements • Assist with year-end financial statements

• Own the end-to-end customer invoicing and collections process, including invoice issuance, payment tracking, and follow-ups with customers • Serve as the primary customer-facing finance contact for billing, payment status, and invoice-related inquiries • Maintain accurate AR records, cash application, and customer account reconciliations • Ensure billing aligns with contracts and internal approvals, escalating discrepancies as needed • Support month-end close activities related to AR, revenue, and cash • Maintain organized documentation and audit-ready support for all customer billing and collections activity

• Manage day-to-day bookkeeping, including invoicing, accounts payable/receivable, reconciliations, and BAS preparation • Process payroll accurately and in compliance with relevant Australian regulations • Prepare and lodge NDIS invoices, ensuring alignment with funding rules and service bookings • Utilize client management and rostering tools like ShiftCare to ensure accurate shift data is captured for payroll and billing • Maintain accurate financial records and generate regular financial reports for management • Provide administrative support such as scheduling, email management, document preparation, and maintaining client records • Support compliance with NDIS reporting, audits, and service delivery documentation requirements • Assist with onboarding new clients or team members and maintaining organizational systems