• Own the overall health, retention, and growth of assigned accounts. Serve as the primary point of contact, coordinating across internal teams to ensure consistent delivery, clear communication, and alignment with customer goals • Build and maintain trusted relationships with executive, clinical, operational, and technical stakeholders across enterprise healthcare organizations. Develop a deep understanding of customers’ strategic priorities, success criteria, and organizational dynamics to guide long-term partnership and value realization • Ensure seamless transition out of the Implementation/Onboarding cycle by establishing clear milestones, success metrics, and early proof points that demonstrate Zus’s impact • Own the growth and scale plan for customers, ensuring they’re maximizing their Zus utilization and are taking advantage of new product features and functionality as available • Create and maintain account plans that include success metrics, KPIs, renewal timelines, and expansion strategies. Use data and analytics to monitor performance, identify optimization opportunities, and inform proactive engagement • Partner closely with customer technical teams to support complex integrations, including system configuration, data migration, and interoperability with existing healthcare systems. Provide guidance on best practices while helping troubleshoot and unblock technical and operational challenges • Proactively identify, triage, and resolve customer issues, including escalations and complex support scenarios. Monitor account risk signals, coordinate cross-functional response plans, and ensure timely resolution to protect customer trust and retention • Own renewal strategy and execution for enterprise accounts, ensuring value is clearly articulated and realized. Identify and advance expansion opportunities in partnership with customers by aligning additional use cases, capabilities, or scale with their evolving needs • Act as the voice of the customer within Zus Health. Partner with product, engineering, and services teams to surface feedback, influence roadmap priorities, and drive continuous improvement based on enterprise customer needs

• Drive new business and strategic partnerships with ISVs in Latin America. • Identify, engage, and close ISV partners. • Consultative selling and articulating technical and business value. • Own the full sales cycle including qualification, negotiation, and onboarding. • Maintain CRM hygiene and report on forecasting and territory planning.

• Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups • Communicating with customers to understand their needs and requirements and identify sales opportunities • Answering customers’ questions, resolving their concerns and providing additional information via calls and emails • Explaining and demonstrating the functions and features of products and services • Maintaining and improving the database of prospects • Researching for new leads • Keeping up to date with product and service information and competitor offers • Upselling products and services

• Actively seek out new sales opportunities through cold calling, networking, and social media • Leads sales activities within the territory proactively seeking new sales and business opportunities • Create and maintain a business development plan for each customer via repeated discovery • Sell a range of dental products, driving technology adoption and customer engagement