• Operation and maintenance of our SAP S/4HANA landscape (2nd level, on-premise, cloud, hybrid) • Further development of the SAP system landscape and interfaces to SAP and non‑SAP systems • Technical point of contact for SAP projects and consulting for business departments (ERP, EWM, BW/BI/BO) • Monitoring, incident management and performance analysis • Support for migrations of legacy systems to SAP S/4HANA • Installation, configuration and upgrades of SAP systems and components • Ensuring high availability, backup strategies and recovery tests • User and authorization management including role concepts and audit preparation • Execution of system and client copies as well as system migrations • Implementation and monitoring of security measures • Documentation of system architectures and technical processes

• Post and reconcile payment checks accurately and on time to the appropriate accounts. • Maintain clear documentation for payment posting, check logs, and related case notes. • Support bank-related administrative tasks (e.g., deposits or other required banking errands) as assigned. • Retrieve and organize PO box mail daily, sorting and routing title-related items promptly. • Prepare and ship title packets and outbound documentation following required mailing standards. • Scan, upload, label, and file documents to ensure clean, searchable records. • Complete DMV, post office, and other operational errand runs as needed to support title processing and releases. • Track drop-offs, receipts, confirmations, and turnaround timelines for accountability and visibility. • Validate incoming titles and supporting documents for completeness and accuracy prior to processing. • Assist with administrative steps tied to lien placement, duplicate title requests, and rejected DMV submissions (follow-up, resubmission prep, documentation gathering). • Help coordinate state-to-state title transfers by assembling required paperwork and tracking next steps. • Manage inbound calls and voicemails for the Title Ops queue, routing issues appropriately and ensuring timely follow-up. • Create, update, and maintain cases in the CRM/case management system, including notes, task status, and document attachments. • Communicate with customers and third parties to request missing documentation or clarify discrepancies (as needed for resolution). • Own routine office organization: filing systems, scanning stations, mail areas, and shared workspaces. • Order and maintain supplies needed for daily operations (mailing supplies, labels, paper, toner, etc.). • Support team culture and coordination by assisting with team-building logistics and operational scheduling support as assigned. • Identify administrative blockers that could delay title release (missing docs, payment gaps, incorrect paperwork) and drive them to resolution. • Escalate complex or high-risk cases to leadership while maintaining ownership of follow-through.

• Review census information imports and asset information in preparation of all annual testing • Review Forms 5500 and related schedules • Review and delegate trust accounting projects and other related tasks • Review and possibly perform annual compliance testing (i.e. ADP/ACP discrimination testing, top heavy testing, and 402(g) and 415 testing) • Delegate plan administration duties • Possess technical familiarity with plan rules regarding distributions, loans, and hardships • Keep current with laws and regulations • Perform ERISA research relating to employee benefit plans and payroll issues • Review employer contribution calculations using various allocation methods (i.e. pro-rata, permitted disparity, and cross-tested formulas) • Respond to client questions or inquiries • Initiate and manage client communications • Identify and communicate opportunities/issues with superiors • Proactively coordinate, plan, and schedule workflow for effective engagement management • Collaborate cross-departmentally to gather information and resolve client matters • Prepare billing invoices as requested • Act as a trusted and sought-after business advisor to client and peers • Share knowledge, train, and serve as a role model for less experienced staff • Delegate work to less experienced staff based on their knowledge and capabilities • Effectively oversee staff with poise and professionalism during stressful times and peak periods of client work

• Provide technical support, consultation, and strategy with all aspects of Meeting Technology • Serve as the primary Cvent system administrator • Collaborate with clients to formulate an annual technology strategy • Present timely and accurate Cvent technology updates to clients