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Business Intelligence Analyst, Level 3
Location
Colombia
Posted
156 days ago
Salary
0
Seniority
Mid Level
Job Description
Business Intelligence Analyst, Level 3
Twilio
• Design and implement comprehensive quality assurance frameworks and methodologies across multiple frontline channels • Mentor frontline employees and facilitate knowledge transfer through coaching and feedback programs • Generate actionable insights from complex performance data to drive strategic decision-making and process improvements • Collaborate with cross-functional teams to establish quality standards and best practices for customer interactions • Perform advanced trend analysis to proactively identify areas for enhancement
Job Requirements
- Bachelor's degree in Business, Computer Science, or equivalent professional experience
- 2+ years of experience in Quality Assurance or similar analytical role with demonstrated leadership responsibilities
- Advanced proficiency with quality management platforms (Zendesk, G Suite) and data analysis tools
Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
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Healthcare Business Intelligence Developer
Impact AdvisorsTrusted, focused healthcare experts delivering value, innovation and improved performance
Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com Job Overview The BI Developer will work closely with a multidisciplinary agile team to build high quality data products as part of driving analytical solutions. These data products will generate insights from the organization’s connected data, enabling the advancement of data-driven decision-making capabilities of the enterprise. This role will function as the data and reporting expert for their specific domain areas as they support key stakeholders across the organization. The BI Developer will understand their stakeholder’s data and information needs, will provide expert consultation on available tools, design options, and relevant data elements, and in the end provide high quality and reliable data products. Responsibilities - Demonstrates knowledge specific not only to his / her respective data domain and module(s) but across the broader spectrum of EHR data models; demonstrates the proven ability to accurately and independently apply knowledge in the design and build of reporting, information, and analytic solutions. - High intermediate to advanced / expert level user of technical tools for the role. - Proven SQL coding experience at an advanced to master coder level; with specific facility in performing SQL tuning. - Responsible for delivering data warehouse and analytic solutions by writing ETL packages, developing visualizations, and performing data and statistical analyses. - Develop metadata for structure in the enterprise data warehouse (EDW). - Performs and coordinates simple to complex projects with minimal direction. - Optimizes internal resources to maximize team capabilities. - Leads peers to resolve complex issues consistent with organizational goals. - Serve as technical resource for discipline in cross-functional teams. - Collaborates as a member of a self-organizing team, in which bundles of work are scheduled, designed, built and delivered on a defined schedule. - Ability to be effective in a fast-paced environment; able to communicate with teammates clearly and at the right times; ready to give and receive help to ensure the team’s overall success. - Able to excel in a matrixed environment, both as a member of a home team with shared functional skills and as a member of time-delimited multidisciplinary project teams spinning up as needed and dissolving upon project completion. - Effective at identifying an approach to information delivery that will prove successful, and skilled at selling that approach to project team members and the sponsor/customer. 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The following is required for an Epic BI Developer: - Epic Cogito certification (current). - Epic Data Model certification – clinical, revenue cycle or patient access (current). - 3+ years experience in use of multiple Cogito tools (Reporting Workbench, SlicerDicer, Cogito SQL, Radar). - Strong SQL experience. - 2+ years Power BI or Tableau data visualization experience. - Passionate about data-driven development, reliability, and experimentation. - Experience working on a collaborative agile product team. - Passionate and curious about data. - Self-motivated with strong problem-solving and learning skills. - Flexibility to changes in work direction with excellent communication, listening, and influencing skills - Travel Required based upon client needs. For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs. Our People and Culture At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered. Join Impact Advisors and make a real difference in healthcare.




