• Support and Grow User Base: Working with our current and new customers, aid analyst users to onboard and use the system to ensure their success. Help current users better leverage new capabilities. • Assist Customer Integrations and Pilots: Work to integrate new data sources for new and existing customers to ensure successful onboarding. Initiate accounts, proper user configurations, and deployments for those customers. Assist in coordinating and running pilot programs with new customers, training users, answering support questions and making any software tweaks needed. • Rapidly Deploy New Capabilities Needed for Demos and Pilots: Working with Product, Sales and Engineering, rapidly take things not in formal sprints but are needed to support demos and pilots where rapid changes in the product are required. • Support Customer Meetings and Pitches: Support sales efforts in customer meetings, preparing workflows to walkthrough, ensuring key data and analysis are loaded and able to walk through.

• Serve as a technology expert and trusted point of contact for clients • Lead technical design sessions and develop solutions, aligned with client objectives • Oversee client onboarding, data integrations, technology implementations, and enterprise-level platform migrations • Create in-depth documentation, including system diagrams and technical details • Provide training and documentation to empower clients and internal teams • Collaborate with cross-functional teams across strategy, creative, quality assurance, and account management • Demonstrates a growth mindset; Identify growth opportunities and help improve mature clients' marketing technology capabilities • Stay current with industry trends and maintain technology expertise through certifications and learning

• Partner with Sales to provide technical expertise during business development and proposal efforts. • Interpret project specifications and guide estimation and design teams. • Contribute to RFI/RFP responses and technical documentation. • Develop scalable, standards-compliant power system architectures. • Ensure designs meet performance, reliability, and operational goals. • Evaluate and select components based on technical and commercial criteria. • Recommend design optimizations and alternative solutions. • Collaborate with electrical, mechanical, and thermal engineering teams. • Refine solutions based on customer and stakeholder feedback. • Represent IEM at industry events and promote technical solutions. • Mentor teams and support training initiatives to scale expertise. • Influence technical and commercial strategies to differentiate IEM solutions. • Advocate for technology integration and digital transformation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. We are looking for outstanding technologists to join our Solution Architect organization to ensure that our product (TiDB) and solution align with the needs of our customers crossing SaaS and other ICP (Ideal Customer Profile) segments. The PingCAP Solution Architects team is responsible for: - Researching TiDB's most advantageous industries and business scenarios in different global markets. - Finding the most efficient GTM strategies. - Providing these solutions and strategies to business teams in different regions. - Guiding our customers and users to craft and build reliable, scalable systems using our data platform through professional service. Responsibilities - Support business teams in North America, EMEA, APAC, and Japan. - Take responsibility in the new economy industry, ensuring the achievement of relevant business metrics at the solution level. - Enhance the Proof of Concept (POC) success rate of account teams. - Provide market insight into global new economy vertical industries (games, e-commerce, financial technology, SaaS, etc.). - Develop and implement scenario-based industry solutions. - Advise customers on architectures, patterns, and strategies for making the best use of TiDB. - Establish industry influence and organize internal and external industry technology sharing. - Display a strong understanding of solutions innovation. Qualifications - Professional experience of 5+ years. - Master in at least one database or big data technology stack and product. - Broad view of data technology and familiarity with mainstream data products, including RDMS, distributed systems, cloud-native data technology, etc. - Diverse industry business and technology expertise. - Proficient in scenario abstraction and aligning with data architecture. - Demonstrated expertise in selling databases and deploying applications with leading cloud providers such as AWS, Google Cloud, Azure, etc. - Outstanding communication and program presentation skills. - Strong sense of curiosity and continuous learning mindset in database, cloud computing, big data, and other emerging technologies. Requirements - Ability to grasp industry market and data technology development trends. - Experience in guiding solution design and facilitating the implementation of business initiatives. Benefits - Annual anticipated base salary range for U.S. candidates: USD $125,000 to $175,000K. - Eligibility to participate in TiDB's Bonus and Equity Plan. - Health insurance. - Flexible vacation time. - Paid holidays. - Parental leave. Company Description We encourage people from underrepresented groups to apply. In keeping with our values, no employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB strives to prevent other, subtler forms of inappropriate behavior from ever gaining a foothold in our organization.