• Manage and respond to client emails and inquiries in English and French • Schedule and coordinate consultations, follow-ups, and document submissions • Prepare, review, and organise immigration-related documents and forms • Maintain accurate client records in CRM and internal databases • Support consultants and legal advisors with case management and file updates • Conduct basic research on visa types, policy updates, and case requirements • Provide general administrative support to the operations team

• Manage and organize the executive calendar, coordinating professional appointments, meetings, events and personal commitments. • Prioritize, confirm and follow up on appointments, preventing scheduling conflicts and time bottlenecks. • Serve as the main point of contact for communication with executives, advisors, partners, vendors and other stakeholders. • Support organization of executive and board meetings, including invitations, materials, agendas and follow-ups. • Arrange logistics for travel, events and external engagements. • Provide support for daily administrative and operational tasks, ensuring organization and reliability. • Use digital tools and AI resources (such as text assistants, information organization and task management tools) to optimize time, organization and communication. • Maintain a professional demeanor, discretion and alignment with the executive's public image. • Anticipate needs and priorities, acting responsibly and autonomously.

• Own Yusuf’s calendar. • Protect focus. • Manage competing priorities. • Handle travel logistics across countries and time zones. • Flights, visas, accommodation, schedules. • Manage inboxes and messages. • Flag what matters. • Kill what doesn’t. • Be the connective tissue between Yusuf and the team. • Follow up. • Close loops. • Anticipate problems before they happen and solve them quietly. • Keep systems tidy. • Help with light research, coordination, and logistics as needed.

• Manage the business owner’s email inbox, including organizing, responding, and flagging priority messages. • Answer subscriber and client questions with oversight, redirecting them to the appropriate resources, programs, or next-step offers. • Maintain accurate follow-ups, tracking email conversations and interactions with clients and internal team members. • Coordinate scheduling and outreach sent via email, text, or Voxer for calls, webinars, podcast recordings, and meetings. • Coordinate logistics for podcast interviews, affiliate connections, and networking follow-ups. • Assist with organizing and booking travel accommodations when needed. • Send outreach and follow-up messages to contacts made at events or through partnerships. • Coordinate updates and tasks that require review or approval with the marketing team. • Update and maintain contact lists and databases on a monthly basis. • Manage data transfers and updates within Go High Level (GHL) and internal systems. • Track and update webinar registrations from Zoom. • Assist with backend sales page updates and system organization. • Provide customer support Monday–Friday (10:00 AM–2:00 PM), with occasional weekend support during launches or sales. • Serve as a Go High Level expert, handling platform-related questions.