This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a reliable and customer-focused Phone Customer Service Specialist to join our team. In this role, you will handle inbound and outbound customer calls, resolve inquiries efficiently, and deliver an exceptional customer experience while meeting performance standards. - Answer inbound customer calls and provide assistance with: - Product inquiries - Website navigation and technical assistance - Billing questions and charges - Order status and tracking - Returns and replacements - Maintain efficiency by meeting performance metrics, including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day. - Conduct outbound calls to follow up on unresolved or disconnected customer interactions. - Champion customer satisfaction by making sound, balanced decisions that prioritize both customer needs and overall business health. Qualifications - Above-average verbal communication skills with a clear, neutral accent - Strong customer service and interpersonal skills - Above-average technical proficiency and ability to quickly learn new systems - Proven ability to multitask effectively, navigating multiple systems and tools while maintaining control of customer interactions - Minimum of one (1) year of BPO experience in a customer service account - High level of reliability and accountability, with flexibility to work varying schedules Requirements - Intel i5 processor or comparable equipment with at least 4GB RAM - Reliable high-speed internet connection with a minimum speed of 30 Mbps - Noise-canceling headset, required for use during the screening and interview process - Dual monitors, required to be available by the first week of deployment Benefits - Pay Rate: $4.25 per hour - Permanent Work from Home - Bi-weekly paycheck - Performance Bonuses and Incentives - 6th month and annual anniversary bonus - Up to 17 days of paid leave credits

• Prestar servicios bajo modalidad de Teletrabajo (100% remoto) • Enfoque en campañas de ventas de seguros dentales • Proactividad y dinamismo para ganar buenas comisiones

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Member Engagement Coordinator (MEC) at Senture, you’ll be part of a mission-driven team focused on improving access to care for members. This position centers around making high-volume outbound calls to engage members, selling the benefits of a free in-home or virtual health evaluation, and scheduling appointments with licensed providers. You’ll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. This position is fully remote, work from home. - 2 weeks of paid, mandatory training: 100% attendance required. - All equipment provided. - Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST. - Competitive benefits, PTO, growth, and development opportunities. - Pay Rate: Base of $13.50 per hour, with scheduled raises as you grow—up to $15 per hour after two years. - Top performers can earn up to $1045.00 in incentives. Top ten MECs will also qualify for an additional $250. Important: At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications - High School Diploma or equivalent. - Desire to work in a results-driven outbound call center environment. - Strong sales aptitude with a focus on earning monthly incentives. - Motivated to achieve productivity goals with a strong work ethic. - Excellent communication skills, friendly, and conversational with members. - Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality. - Proficiency in using multiple computer systems simultaneously. - Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable. - Authorized to work in the United States. - Successful completion of pre-hire testing, background check, and drug screening. - If hired, provide two valid, in-date IDs and proof of education during onboarding process. Requirements - Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms. - Satellite, cellular, hot spot, or wifi connection is not acceptable on any program. - Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture. - Accountability for work schedules and compliance with security standards. Responsibilities - Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls. - Utilize pre-approved scripts to ensure consistent and accurate communication with members. - Overcome objections using effective rebuttals to help members prioritize their health. - Utilize multiple systems to schedule providers for in-home or virtual evaluations. - Adjust, reschedule, or cancel appointments as requested. - Meet daily performance metrics including appointments, calls, handle time, and productivity. - Be available to complete overtime when required based on business needs. - Participate in peer side-by-side coaching as needed. - Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately. Company Description All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Member Engagement Coordinator (MEC) at Senture, you’ll be part of a mission-driven team focused on improving access to care for members. This position centers around making high-volume outbound calls to engage members, selling the benefits of a free in-home or virtual health evaluation, and scheduling appointments with licensed providers. You’ll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. This position is fully remote, work from home. - 2 weeks of paid, mandatory training: 100% attendance required. - All equipment provided. - Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST. - Competitive benefits, PTO, growth, and development opportunities. - Pay Rate: Base of $13.50 per hour, with scheduled raises as you grow—up to $15 per hour after two years. - Top performers can earn up to $1045.00 in incentives. Top ten MECs will also qualify for an additional $250. Qualifications - High School Diploma or equivalent. - Fluent in Spanish (read, write, and conversation). - Desire to work in a results-driven outbound call center environment. - Strong sales aptitude with a focus on earning monthly incentives. - Motivated to achieve productivity goals with a strong work ethic. - Excellent communication skills, friendly, and conversational with members. - Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality. - Proficiency in using multiple computer systems simultaneously. - Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable. - Authorized to work in the United States. - Successful completion of pre-hire testing, background check, and drug screening. - If hired, provide two valid, in-date IDs and proof of education during onboarding process. Requirements - Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms. - Satellite, cellular, hot spot, or wifi connection is not acceptable on any program. - Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture. - Accountability for work schedules and compliance with security standards. Responsibilities - Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls. - Utilize pre-approved scripts to ensure consistent and accurate communication with members. - Overcome objections using effective rebuttals to help members prioritize their health. - Utilize multiple systems to schedule providers for in-home or virtual evaluations. - Adjust, reschedule, or cancel appointments as requested. - Meet daily performance metrics including appointments, calls, handle time, and productivity. - Be available to complete overtime when required based on business needs. - Participate in peer side-by-side coaching as needed. - Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately. Benefits - Competitive benefits. - PTO. - Growth and development opportunities.