This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Member Engagement Coordinator (MEC) at Senture, you’ll be part of a mission-driven team focused on improving access to care for members. This position centers around making high-volume outbound calls to engage members, selling the benefits of a free in-home or virtual health evaluation, and scheduling appointments with licensed providers. You’ll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. This position is fully remote, work from home. - 2 weeks of paid, mandatory training: 100% attendance required. - All equipment provided. - Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST. - Competitive benefits, PTO, growth, and development opportunities. - Pay Rate: Base of $13.50 per hour, with scheduled raises as you grow—up to $15 per hour after two years. - Top performers can earn up to $1045.00 in incentives. Top ten MECs will also qualify for an additional $250. Qualifications - High School Diploma or equivalent. - Fluent in Spanish (read, write, and conversation). - Desire to work in a results-driven outbound call center environment. - Strong sales aptitude with a focus on earning monthly incentives. - Motivated to achieve productivity goals with a strong work ethic. - Excellent communication skills, friendly, and conversational with members. - Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality. - Proficiency in using multiple computer systems simultaneously. - Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable. - Authorized to work in the United States. - Successful completion of pre-hire testing, background check, and drug screening. - If hired, provide two valid, in-date IDs and proof of education during onboarding process. Requirements - Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms. - Satellite, cellular, hot spot, or wifi connection is not acceptable on any program. - Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture. - Accountability for work schedules and compliance with security standards. Responsibilities - Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls. - Utilize pre-approved scripts to ensure consistent and accurate communication with members. - Overcome objections using effective rebuttals to help members prioritize their health. - Utilize multiple systems to schedule providers for in-home or virtual evaluations. - Adjust, reschedule, or cancel appointments as requested. - Meet daily performance metrics including appointments, calls, handle time, and productivity. - Be available to complete overtime when required based on business needs. - Participate in peer side-by-side coaching as needed. - Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately. Benefits - Competitive benefits. - PTO. - Growth and development opportunities.

• Help develop our customer experience by providing excellent customer service via phone and written channels • Guide customers to make the right ordering decisions and clarify order statuses • Handle inbound inquiries only

• Prestar servicios bajo la modalidad de Teletrabajo (100% remoto) • Trabajar en campañas de ventas de seguros enfocados al área dental • Ser proactivo y dinámico para ganar buenas comisiones

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a high-energy, detail-oriented Follow-Up Specialist to support our real estate acquisitions team. This role is focused on high-volume outbound follow-up calls, warming up homeowners who have already expressed interest, and live-transferring motivated sellers to our acquisitions managers. This is not a closing role and does not require real estate experience. It does require comfort on the phone, strong English communication skills, and the ability to follow a proven script with discipline. What Success Looks Like in This Role: - Consistently hitting daily call targets - Live-transferring motivated sellers to acquisitions daily - Following the scripts and processes without deviation - Keeping clean CRM notes so the team can move fast - Showing urgency, reliability, and ownership every day - Make 50–80+ outbound follow-up calls per day to homeowners who have already requested information - Contact new inbound leads if acquisition managers are unavailable - Follow a provided script exactly - no over-qualifying, pricing, or analysis - Identify warm and motivated sellers and live transfer them to an acquisitions manager - Update notes and call outcomes accurately in the CRM - Maintain speed, urgency, and consistency throughout the day - Participate in daily huddles and coaching via Microsoft Teams Qualifications - 1+ year of phone-based sales, call center, or appointment setting experience - Strong spoken English with a neutral or easily understood accent - Comfortable making high-volume outbound calls - Coachable and process-driven (must follow scripts and workflows) - Reliable internet connection and quiet home workspace - Comfortable working US Eastern Time hours - Real estate experience is helpful but not required