• Define the Technical Vision: Lead the creation of comprehensive architectural strategies and blueprints that align with long-term business goals. • Architectural Governance: Drive governance by setting standards, conducting deep-dive reviews, and managing technical risk across projects. • Platform Evolution: Design and evolve cloud-native systems with a relentless focus on scalability, security, and observability. • The "Technical Quarterback": Partner with Digital Product Managers and Product Integration Leads in a "Three-in-a-Box" model. • Contract-First Design: Define or facilitate integration specifications, API contracts (OpenAPI/Swagger), and event schemas (Kafka). • Hands-on Guidance: Work closely with engineering teams to troubleshoot technical roadblocks. • Lead Modernization: Drive initiatives to migrate from monolithic legacy systems to service-oriented architectures. • AI-Native Leverage: Pioneer the use of AI to revolutionize architecture. • Cultivate Excellence: Mentor senior engineers and architects, cultivating a culture of system thinking and technical excellence. • Build a "T-Shaped" Team: Recruit and lead a team of architects who combine broad system views with deep technical specializations.

• Collaborate with prospects to determine if their applications fit Temporal’s platform well. • Educate customers and prospects on the technical benefits and limitations of Temporal’s platform and cloud service. • Position Temporal as a leading solution against competing technologies and architectural patterns. • Foster an environment within customer engineering organizations to increase the adoption and expansion of Temporal in production environments. • Partner closely with Account Executives to develop and execute comprehensive account plans. • Manage and nurture relationships with technical decision-makers within customer organizations, ensuring they fully leverage Temporal’s capabilities.

• Work directly with InsideTrack customers to integrate customer data from various systems into the InsideTrack coaching platform • Carefully document and track requirements • Deliver pipelines aligned with project scope • Perform QA on customer provided data • Manage misalignment between customer data and standardized formats • Ensure solutions are delivered within expected timelines • Develop integration processes using a combination of programming languages and off the shelf integration tools • Manage manual processes to a minimum and look for automation opportunities • Require cross collaboration between external and internal stakeholders and be comfortable with discussing complex requirements with both technical and non-technical resources.

• Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals • Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value • Translate technical requirements and execute system configuration setup • Ensure data quality, integrity, and security requirements for all customer databases • Assess and validate the implementation plan and manage communication among project stakeholders • Troubleshoot and resolve configuration issues with great attention to detail • Update and maintain training databases to incorporate new product releases, enhancements, and leading practices • Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes • Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation • Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. • Test, pilot, and document new professional services offerings • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes • When needed, travel to customer on-site locations to lead and direct meetings and presentations