• Maintain deep, current expertise in U.S. and global life sciences compliance requirements related to transparency reporting • Serve as the primary compliance advisor for transparency customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarking • Anticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendations • Maintain a deep understanding of the product; ensure comprehensive understanding of all product changes and how the changes impact customers, data and projects • Oversee the provision of customer support and professional services • Actively engage in building a strong relationship with customers; listen to customer needs and complaints and act quickly to identify solutions; share all feedback with team management and Account Management teams • Seek input and feedback from Implementation, Account Lead and Professional Services team members about customer experience, support matters, accomplishments and challenges; communicate regularly with Account Management team, providing updates on customer feedback, issues and project status • Serve as initial escalation point for team management and customers to address support, service and product issues • Ensure successful achievement of all reporting metrics and deadlines across customers; establish KPIs to track and report on progress; utilize project management tools to facilitate accurate tracking of progress and identification of risks. • Work closely with team management to design and document procedures for supporting products; assist with regular training on procedures • Collect feedback from team members and customers and identify solutions or opportunities for improvement in products and services; share information with management and Account Managers • Actively engage in sales and marketing efforts to support sales to existing and new customers through participation in industry conferences, sales meetings and other networking initiatives • Serve as member of product operations leadership team

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations. • Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers. • Monitor capture rates to insure stores are taking full advantage of opportunities. • Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance. • Be the conduit for load leveling for the market by holding daily calls. • Recruit, interview, train new hires. • Ensure customer satisfaction by coaching staff and resolving customer concerns as required. • Seek out opportunities for continuous education and development for all employees. • Participate in external marketing and team building activities as requested. • Promote safe, clean working conditions; review audits and safety records of their locations. • Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies. • Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan. • Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. • Contact all claims managers and dealer accounts on a monthly basis (minimum). • Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested. • Promote, develop and act as a liaison with area insurance contacts and other referral points. • Ensure that stores are responsive to clients in a timely manner.

• 与代表协访、拜访VIP、地区会议 • 同代表进行绩效发展回顾、规划与评估 • 培训代表并帮助人员发展 • 每月SFE要求拜访相关VIP,包括院长、副院长、药剂科主任

• Lead, drive, and manage the life cycle of the annual merit increase, bonus payout, and promotion processes. • Own equity process from end-to-end including establishing an equity administration process. • Partner with the India-based team to ensure effective Global Year-End (YE) processes. • Lead medium-to-large-scale Compensation projects across teams, regionally or globally. • Oversee the management, maintenance, and optimization of all compensation software tools. • Assist in the development of sophisticated compensation analytics and models to inform decision-making. • Provide consultative support across HealthEdge in areas including day-to-day compensation evaluation, role leveling, market analysis/benchmarking, and communication. • Provide expert guidance and consultation on offers, retention strategies, and counter-offers for critical talent.