• Build the knowledge, competencies, and job skills of Pro Account Managers (PAMs) so they can consistently deliver value, have strategic conversations with customers, and drive adoption and expansion across the Pro product suite. • Deliver and optimize new hire onboarding programs. • Design continual upskill initiatives and product certifications. • Execute go-to-market plans related to new Pro offering launches, business updates, and process changes—translating complex information into clear, actionable training for the function. • Create, maintain, and deliver playbooks, talk tracks, workflow guides, and sales resources that reinforce customer value, ROI, and expected outcomes. • Support designing programs, creation and maintenance of scalable training assets, certifications, scorecards, and self-service learning as well as delivering content. • Leverage technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc. • Develop team member professional skills through group trainings.

• Tactically engage local government officials in cities Zipline serves and plans to serve, relying on established relationships or quickly building new ones • Serve as an expert on key state and local issues related to operating an autonomous drone delivery network, including site infrastructure needed to scale; trust in our approach to safety, sound, and privacy; other common areas of public concern; and the value and impact our service can have for people and communities where we operate • Collaborate cross-functionally with team members, with an emphasis on land use, permitting, and other local approvals, to ensure operational consistency • Coordinate and lead site visits and other local events for government officials across multiple metros • Help develop processes to ensure company-wide operational continuity and ensure systems are routinely kept up to date • Monitor local and state policy proposals (ordinances, legislation, and rulemaking) and make recommendations for Zipline engagement, when appropriate • Execute a routine outreach plan to elected officials, track engagement, and act on follow-up inquiries as necessary • Assist with state-level government affairs projects as needed, including interacting with state legislative and executive branch officials

• Support Management of Individual Donors and Prospect Pipeline • Collaborate with the CDO to develop and implement strategies to identify, cultivate, solicit, and motivate existing and new individual donors • Conduct prospect research and create tailored stewardship plans and pitches • Prioritize key actions for uAspire’s staff and leadership to take in cultivating, soliciting, and stewarding gifts • Work with CDO to leverage Board and donor relationships to steward existing donors and cultivate new prospects • Assist CDO with planning and implementing in-person events and digital campaigns throughout the year • Produce and manage a calendar of all events and campaigns • Create and manage event timelines, guest lists, run of shows, and post-event follow up • Manage vendors, venues, contracts and related logistics • Maintain uAspire's donor database system(s) and online donation platforms • Oversee and continually improve all aspects of gift processing, including acknowledgment letters, pledge tracking, and revenue reporting

• TikTok Shop growth & revenue: Own GMV, conversion rate, AOV, affiliate contribution, and repeat purchase. • Creator & affiliate ecosystem: Recruit, brief, manage, and scale a high-performing creator + affiliate network (UGC, whitelisted creators, and Live hosts). • TikTok Live shopping: Build and optimize a Live commerce calendar (product drops, promos, launches, tentpole events). • Content strategy that converts: Partner with internal creative + creators to launch high-volume, performance-driven TikTok content. • Merchandising & offer strategy: Optimize PDPs, bundles, discounts, and Shop-specific offers to maximize conversion. • Paid + organic flywheel: Identify winning organic content and scale it via Spark Ads / paid amplification. • Trend-to-commerce pipeline: Spot trends early and translate them into Shop-ready content fast. • Cross-functional leadership: Work closely with Growth, Creative, Influencer, Ops, and CX to ensure TikTok Shop success.