• Partner with key stakeholders at our largest accounts to keep pricing and content up to date and to collect new data types as needed • Work closely with Account Management for contact verification and to attain customer buy-in • Upload new pricing & other data from assigned accounts into A Place for Mom’s database manually and via bulk upload tools • Manage customer outreach via email, phone, and SMS in Salesforce and Outlook • Meet weekly outreach and pricing update goals and log details in Salesforce • Track pricing collection in Salesforce via Cases • Utilize tools like Salesforce, Zendesk, and Tableau to maintain efficiency • Perform basic troubleshooting when necessary and follow defined escalation path

Role Description En tant que vacataire, vous aurez pour mission d’appuyer la chargée de mission gestion des quotas de pêche et gestion des stocks de thonidés et le chef de bureau dans la mise en œuvre et du suivi des quotas de pêche alloués chaque année à la France par le Conseil de l’Union européenne. Ces quotas sont établis afin de stabiliser et pérenniser la ressource halieutique et par voie de conséquence l’activité des pêcheurs professionnels français. - Mettre en œuvre les réglementations relatives à la gestion des quotas : définition de mesures d’encadrement de l’activité, répartition de l’ensemble des quotas, suivi de leur consommation (ouverture/fermeture des sous-quotas), échanges de quotas au niveau national et avec les autres États membres, gestion des antériorités de capture. - Appui au suivi des antériorités et adhésion des navires. - Contribuer à l’optimisation du suivi et contrôle du respect des quotas de pêche en coordination avec les bureaux de la DGAMPA et les services déconcentrés pour éviter tout dépassement et en assurer une bonne gestion. - Participer au groupe mensuel de suivi des quotas au cours duquel le suivi des quotas est réalisé. - Participer au comité mensuel de suivi des quotas en présence des bureaux de la sous-direction impliqués dans la gestion des quotas de pêche. - Participer aux commissions pertinentes du Comité National des Pêches Maritimes et des Elevages Marins. - Appui au suivi et la gestion des espèces thonières. Pour mener à bien ces missions, vous serez en accompagnement de la chargée de mission et le chef de bureau dans le contact régulier avec les acteurs nationaux, européens et internationaux impliqués dans la négociation, la gestion et la réglementation de la pêche française : - Acteurs institutionnels nationaux (cabinet du ministère, autres bureaux de la DGAMPA, services déconcentrés métropolitains et ultramarins). - Acteurs institutionnels européens et internationaux (Commission européenne, États membres, ORGP). - Représentants de la pêche professionnelle de métropole et d’outre-mer. - Organismes scientifiques dont IFREMER. Qualifications - Bonne pratique administrative, connaissances réglementaires juridiques et scientifiques avec un accompagnement initial dans le cadre de la prise de poste. - Usage des outils-informatiques courant (Word, Excel...) et des logiciels de gestion nationaux et communautaires avec un accompagnement initial dans le cadre de la prise de poste. - Aptitudes à la négociation et à la décision, rigueur dans l’application. - Capacités rédactionnelles et de synthèse. - Esprit d’initiative, goût des responsabilités. - Sens de l'organisation. - Travail en équipe, sens du dialogue et du contact. - Anglais courant : lu, parlé, écrit. Location Localisation : Tour Séquoia 1 place Carpeaux 92055 La Défense CEDEX Application Elements - Documents à transmettre : Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire. - Personnes à contacter : tristan.brunet@mer.gouv.fr

• Provide friendly, solution-focused support to our gaming community via Intercom (our support platform) • Troubleshoot technical issues related to game assists, game compatibility, and platform features • Collaborate with our testing team to verify and reproduce user-reported technical issues • Create and update support documentation in our knowledge base • Gather and share user feedback to help improve our products and services • Identify user experience gaps and potential improvements based on support interactions • Maintain response time and quality metrics while delivering personalized support • Identify and escalate complex technical issues or emerging trends

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary As an Alabama based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment. Primary Responsibilities - Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies - Handle high volume of incoming calls in a prompt and professional manner - Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests - Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps - Meet & adhere to attendance and schedule, production and performance metrics, and quality goals - Maintain complete and accurate documentation of leaves within our proprietary database - Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times - Maintain a positive, empathetic, and professional behavior towards the customers at all times - Provide accurate, professional, and timely responses to communications from internal and external clients - Prioritize and organize daily responsibilities in order to meet all deadlines - Engage in ongoing education and training around laws, policies and service delivery - Provide innovative ideas that can support the ongoing growth of the Absence Department - Other duties as assigned. Job Qualifications - Bachelor’s Degree preferred, High School Degree or equivalent required - 1-3 years Customer Service experience required - Call Center experience preferred - Employee benefits administration and/or FMLA administration a plus - Exceptional communication and organization skills, with strong focus on customer service - Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills - Computer literate and proficient in Microsoft Office Suite - High-speed internet and a professional workspace that is free from distraction, disruption or outside noise - Bilingual Spanish is a plus Benefits and Perks - Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more - The pay range for this position is $15.87/hour - $16.35/hour. The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.