ComPsych Corporation

Role Description As a Health & Well-Being Coach in ComPsych’s Health & Well-Being department, you will consult with clients on topics related to physical and emotional well-being as well as contribute to departmental project and program initiatives. - Conduct comprehensive client assessments and apply professional coaching methodologies to develop tailored health and well-being strategies that support positive behavior change. - Exercise independent judgement in evaluating clients’ presenting concerns and determining appropriate resources, interventions, and referral pathways. - Maintain thorough and compliant case documentation, reporting outcomes, metrics, and service utilization data in the proprietary database. - Demonstrate a comprehensive understanding of the product portfolio, including H&WB products and services, EAP counseling, work-life, legal, and financial services, and make appropriate cross-referrals. - Provide expert guidance to clients regarding available services and referral procedures, ensuring clarity and strong engagement throughout the coaching experience. - Develop strong relationships with internal and external customers and respond to all inquiries in a timely manner. - Demonstrate ComPsych's strong client focus and promise to over-deliver on customer expectations. - Design and facilitate structured coaching sessions, assess readiness for change, and collaboratively establish measurable goals that support sustainable health and well-being improvements. - Positively and professionally educate clients about the coaching process and the value of all services available to them. - Contribute subject matter expertise to the creation and refinement of client-facing materials, tools, and resources. - Facilitate online group coaching sessions, group coaching, and webinars. - Utilize established coaching frameworks including motivational interviewing, active listening, and goal setting to foster self-awareness and sustainable behavior change. - Participate in the ideation, development, and execution of program enhancements, independently managing assigned projects and deliverables to completion. - Perform other duties as assigned. Qualifications - Bachelor's degree required, Master's degree preferred. - 1-2 years related experience required. - Superior active listening and coaching skills and a demonstrated ability to be empathetic to client concerns. - Certifications in one or more of the following areas are preferred: Wellcoaches, Catalyst Coaching, NBC-HWC, Certified Health Education Specialist. - Additional certifications are a plus: Personal Trainer, Registered Dietitian, Yoga/Meditation Instructor. - Outstanding customer service skills. - Demonstrated ability to manage projects and develop relevant customer communications materials. - Sound judgment and critical thinking skills in order to resolve client issues effectively. - Strong attention to detail and ability to multi-task. - Excellent organizational skills, highly self-motivated, and dependable. - Proficiency in the Microsoft Office Suite. - Flexible day and evening hours are required to meet client availability. - Stable work history required. Benefits - Full benefits package for full-time employees, including: - Paid Time Off (PTO). - 10 company observed holidays (US) and 1 Floating Holiday. - Medical, dental, and vision insurance. - 401(k) with company match. - Robust Employee Assistance Program (EAP). - Wellness program and much more. - The salary range for this position is $40,000 - $50,000 USD annually. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 78,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary The Workforce Coordinator is responsible for supporting the daily operations of the contact center by assisting with the planning, scheduling, and monitoring of resources to ensure service levels and operational goals are met. This individual will report to the Absence Resources Workforce Manager and collaborate closely with contact center staff and leadership. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced, customer-focused environment. Primary Responsibilities • Provide administrative and clerical support to Absence Resources.• Monitor live operational data including contact volumes, queue activity, agent status, and service level performance• Assist with the development and maintenance of agent schedules, including updates, changes, and exceptions• Coordinate and track shift swaps, voluntary and involuntary time off, and extra hours requests• Generate and distribute daily WFM reporting to relevant stakeholders• Support onboarding and offboarding activities from a WFM perspective in partnership with Operations• Coordinate with Operations, HR, Payroll, and other departments as needed on WFM-related activities• Perform data entry and organize or review operational data to ensure accuracy and integrity• Other duties as assigned Job Qualifications • Education: High school diploma or equivalent required, Bachelor’s degree in related field preferred• Experience in a WFM department or contact center environment preferred• Experience with Genesys Cloud or a comparable WFM/CCaaS platform preferred• Intermediate proficiency in Microsoft Office Suite, particularly Word and Excel• Strong written and verbal communication skills• Critical thinking skills with the ability to gather information, evaluate options, and implement effective solutions• Detail-oriented with strong organizational skills and the ability to manage multiple priorities• Self-motivated and results-driven with a strong sense of accountability• Reliable, dependable, and demonstrates consistent attendance• Collaborative team player with a willingness to learn and grow Benefits and Perks - Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more - The salary range for this position is $20.00/hr - $22.00/hr USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The Absence Account Representative will be responsible for working with the management team to meet and exceed client expectations. This role will serve as a liaison between clients and internal departments and deliver information to ensure understanding of procedures and services. Primary Responsibilities - Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools. - Use independent judgement and discretion when handling matters related to assigned accounts. - Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business. - Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction. - Serve as trusted advisor to client during implementation and post-implementation - Retain, grow, and expand book of business by identifying opportunities to expand services with additional products - Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence - Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers - Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis - Work independently as well as foster a positive team environment to best serve our customers - Other duties as assigned Job Qualifications - Bachelor’s Degree preferred - 1+ years of experience creating and maintaining successful customer relationships required - Account Management experience a plus - Exposure to benefits administration or HR compliance a plus - Proficiency in Microsoft Office Suite - In-depth knowledge of FMLA compliance a plus - Ability to travel up to 25% of the time Other Requirements - Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required - Ability to be present on camera during work-related trainings, meetings, and/or events - Must be able to sit or stand at a desk for prolonged periods while working on a computer Benefits and Perks - Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more - The salary range for this position is $40,000 - $50,000 USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary The Service Coordinator is responsible for communicating with clients by phone or digitally. In addition, this individual will assist with the client referral process by creating certifications, calling providers, sending letters and/or locating urgent appointments for clients. Primary Responsibilities - Support employees and eligible family members by providing resources for behavioral and emotional health, family, and wellness related issues through chat - Educate network providers regarding ComPsych procedures - Educate providers about care management requirements - Conduct outreach calls to clients as needed - Locate urgent/emergency client appointments - Disseminate cases for follow up to other departments as needed - Other light clerical duties as needed - Demonstrate ComPsych's strong client focus and promise to over-deliver on customer expectations - Create client records and certifications and contacts providers with authorization information Job Qualifications - BA in Social Service or Psychology related field required - Direct clinical experience preferred - Outstanding customer service skills - Ability to resolve client issues quickly and accurately - Strong attention to detail and ability to multi-task - Excellent organizational skills, highly self-motivated, and dependable - Good time management/organizational skills - Excellent written and verbal communication skills - Intermediate computer skills - Bilingual a plus Benefits and Perks - Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more - The hourly pay for this position is $15.82 USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary As an Alabama based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment. Primary Responsibilities - Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies - Handle high volume of incoming calls in a prompt and professional manner - Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests - Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps - Meet & adhere to attendance and schedule, production and performance metrics, and quality goals - Maintain complete and accurate documentation of leaves within our proprietary database - Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times - Maintain a positive, empathetic, and professional behavior towards the customers at all times - Provide accurate, professional, and timely responses to communications from internal and external clients - Prioritize and organize daily responsibilities in order to meet all deadlines - Engage in ongoing education and training around laws, policies and service delivery - Provide innovative ideas that can support the ongoing growth of the Absence Department - Other duties as assigned. Job Qualifications - Bachelor’s Degree preferred, High School Degree or equivalent required - 1-3 years Customer Service experience required - Call Center experience preferred - Employee benefits administration and/or FMLA administration a plus - Exceptional communication and organization skills, with strong focus on customer service - Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills - Computer literate and proficient in Microsoft Office Suite - High-speed internet and a professional workspace that is free from distraction, disruption or outside noise - Bilingual Spanish is a plus Benefits and Perks - Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more - The pay range for this position is $15.87/hour - $16.35/hour. The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary The Platform Product Lead will be a key member of the Product team. This role will be responsible for the end-to-end lifecycle of our shared and internal product(s), including strategy, roadmap, feature definition, and execution. Your role will serve as the bridge between our operations, sales, customer success, and technology teams, ensuring that we deliver best-in-class solutions that meet user needs and drive business outcomes. As a member of the ComPsych team, we can promise you the opportunity to collaborate with smart, driven colleagues and to continuously expand and strengthen your skills. Primary Responsibilities - Product thought leader on your business unit including strategy, requirements, prioritization, and the roadmap - Develop strategy, perform market research, and execute on product partnerships with other companies - Lead, manage, and develop Product Management team members with varying levels of experience - Provide input to support workforce and staff planning - Synthesize market needs into product requirements and drive alignment with leadership on prioritization for the roadmap - Lead workshops and other cross functional exercises to explore product opportunities - Own the product roadmap for your business unit and execute with cross functional teams to deliver on it - Articulate a compelling product vision and inspire cross-functional teams to rally around it - Mentor and foster the development of best practices within the Product Management team and direct reports - Enable customer-facing teams with product knowledge and direction - Engage with customers and lending product thought leadership in support of further product development, customer success, and BD activities - Enable highest leverage work for yourself and others - Other duties as assigned Job Qualifications - 5+ years of experience in product management, bachelor’s degree preferred - 2+ year managing a team of direct reports - Deep technical acumen and demonstrated ability partnering with Engineering - Experience writing detailed stories, managing and prioritizing backlog health, and delivering with cross functional teams - Excels at systems-level thinking - Analytical and data driven approach to problem solving - Experience working in an Agile development environment - Ability to drive initiatives forward with influence and a collaborative working style Benefits and Perks - Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more - The salary range for this position is $180,000 - $200,000 USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary The Network Specialist- Provider Relations builds and maintains our relationships with the ComPsych network of psychiatrists, psychologists, social workers, and counselors in order for us to assist our clients with their EAP and behavioral health needs. Primary Responsibilities - Respond to provider inquiries and to internal inquiries relating to the provider network and continue to follow through to completion and resolution - Negotiate the Provider's rates while complying within ComPsych's established guidelines and procedures - Resolve provider related complaints and issues in a timely manner - Document all Provider discussions and ensure that the Provider data in the database is up to date and accurate - Maintain positive working relationships with our network providers - Other duties as assigned Job Qualifications - Bachelor’s degree required - 2+ years of professional business experience - Experience working in an Insurance, Benefits, and/or Human Resources related industry preferred - Excellent communication skills, both verbal and written - Ability to work independently - Ability to prioritize and problem solve - Strong analytical skills - Ability to work with a sense of urgency - Superior customer service skills - Excellent organizational skills, including follow-up Benefits and Perks - Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more - The starting rate is $16.83/hour USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary As a Montana based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment. Primary Responsibilities - Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies - Handle high volume of incoming calls in a prompt and professional manner - Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests - Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps - Meet & adhere to attendance and schedule, production and performance metrics, and quality goals - Maintain complete and accurate documentation of leaves within our proprietary database - Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times - Maintain a positive, empathetic, and professional behavior towards the customers at all times - Provide accurate, professional, and timely responses to communications from internal and external clients - Prioritize and organize daily responsibilities in order to meet all deadlines - Engage in ongoing education and training around laws, policies and service delivery - Provide innovative ideas that can support the ongoing growth of the Absence Department - Other duties as assigned Job Qualifications - Bachelor’s Degree preferred, High School Degree or equivalent required - 1-3 years Customer Service experience required - Call Center experience preferred - Employee benefits administration and/or FMLA administration a plus - Exceptional communication and organization skills, with strong focus on customer service - Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills - Computer literate and proficient in Microsoft Office Suite - Bilingual Spanish is a plus - High-speed internet and a professional workspace that is free from distraction, disruption or outside noise Benefits and Perks - Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more - The salary range for this position is $15.87/hour - $16.35/hour. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary As a Texas based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment. Primary Responsibilities - Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies - Handle high volume of incoming calls in a prompt and professional manner - Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests - Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps - Meet & adhere to attendance and schedule, production and performance metrics, and quality goals - Maintain complete and accurate documentation of leaves within our proprietary database - Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times - Maintain a positive, empathetic, and professional behavior towards the customers at all times - Provide accurate, professional, and timely responses to communications from internal and external clients - Prioritize and organize daily responsibilities in order to meet all deadlines - Engage in ongoing education and training around laws, policies and service delivery - Provide innovative ideas that can support the ongoing growth of the Absence Department - Other duties as assigned Job Qualifications - Bachelor’s Degree preferred, High School Degree or equivalent required - 1-3 years Customer Service experience required - Call Center experience preferred - Employee benefits administration and/or FMLA administration a plus - Exceptional communication and organization skills, with strong focus on customer service - Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills - Computer literate and proficient in Microsoft Office Suite - Bilingual Spanish is a plus - High-speed internet and a professional workspace that is free from distraction, disruption or outside noise Benefits and Perks - Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more - The salary range for this position is $15.87/hour - $16.35/hour. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary The Network Specialist - Provider Recruiter is responsible for identifying, recruiting, and onboarding high-quality behavioral health professionals, including psychiatrists, psychologists, social workers, full-time counselors, and onsite counselors to support ComPsych’s Employee Assistance Program (EAP) and behavioral health services. This role applies critical thinking and strategic talent acquisition practices to build and maintain a robust provider network aligned with organizational goals. Primary Responsibilities - Implement a range of traditional and creative sourcing strategies to identify and engage both active and passive behavioral health providers, ensuring a strong pipeline for ComPsych’s EAP network - Recruit psychiatrists, psychologists, social workers, full-time counselors, and onsite counselors for ComPsych’s EAP and behavioral health services. - Lead and execute international recruitment efforts for behavioral health providers, contributing to ComPsych’s global expansion and ensuring alignment with regional requirements - Assess provider credentials, experience, and fit to ensure alignment with ComPsych’s standards and client needs - Negotiate provider rates in accordance with company policies and market considerations. - Maintain up-to-date knowledge of behavioral health industry trends and network demands. - Collaborate with internal teams to support network expansion initiatives and ensure seamless onboarding. - Collaborate with hiring managers to create recruiting and sourcing strategies - Conduct interviews over the phone and via Zoom/Teams - Educate and coach managers on behavioral interviewing techniques and recruitment processes - Support continuous improvement efforts by identifying trends in provider recruitment and recommend process enhancements to improve turnover and strengthen overall provider networks - Perform other duties as assigned Job Qualifications - Education: Bachelor’s degree in a relevant field required - Knowledge of LinkedIn networking; experience with LinkedIn Recruiter (required) - Minimum 2 years of experience in Provider Networks, Talent Acquisition, Benefits, Human Resources, or a related field - Proven ability to work independently, manage priorities, and follow through on tasks to completion - Strong critical thinking, problem-solving, and strategic decision-making skills. - Energetic and solution-oriented with strong critical thinking, multitasking, and problem-solving skills - High level of organization with excellent time management and follow-up abilities. - Excellent verbal and written communication skills, with a strong commitment to customer service. - Proven ability to consistently meet daily performance targets and productivity goals - Effective interpersonal skills with the ability to collaborate across teams and coach hiring managers. - Self-starter with a proactive and solutions-focused approach. - Strong organization, project management skills and attention to detail. Other Requirements - Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required - Ability to be present on camera during work-related trainings, meetings, and/or events - Must be able to sit or stand at a desk for prolonged periods while working on a computer Benefits and Perks - Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more - The pay range for this position is $21.42 USD/Hourly. The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.