ATTORNEY GENERAL (DEPT OF LAW) Resource Legal Secretary Job Location: Address: 15 S. 15th Ave; Phoenix, AZ 85004 Posting Details: Salary: $50,000 - $58,000 Grade: 18 Closing Date: Open Until Filled Job Summary: The Arizona Attorney General’s Office State Government Section/Liability Management Section is seeking a Resource Legal Secretary. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Job Duties: This is a Resource Legal Secretary position and reports to the Unit Chief in the Liability Management Section, Tort Unit. Position provides high-level legal secretary support, independent completion of complex assignments, providing quality written and verbal support to senior attorneys. Will prepare a wide variety of timely and accurate legal documents including petitions, briefs, pleadings, motions, preservation letters and memoranda. Responsible for accurate and timely maintenance of legal records/files and case management system. Responsible for accurate and timely completion of docketing, calendaring, filing and appropriate administrative support for civil litigation matters. Appropriate handling of a wide variety of calls, correspondence and visitors. Position will serve as team lead and train new legal support staff, serve as mentor and legal resource for the legal secretaries in the Unit; and provide coverage and backup for other legal secretary and paralegal staff. Knowledge, Skills & Abilities (KSAs): Knowledge of the Federal and State Rules of Civil Procedure; Knowledge of the policies and procedures of the Attorney General's Office, Civil Division and Liability Management Section with a strong awareness of the other Divisions and Sections of the AGO; Knowledge of the attorney/client relationship, including the need for confidentiality and discretion; Knowledge of technical legal terms and the formats for a wide variety of legal forms and documents, sufficient to complete them from marginal notes, standard paragraphs, verbal/written instructions, and/or similar forms; Knowledge of the sequence of legal actions sufficient to answer a variety of detailed inquiries; Knowledge of State and office procedures, including the acquisition of case-related expenses and current travel policies. Skill in grammar, punctuation, spelling and editing; Skill in the operation of various pieces of office equipment, including personal computer, printer, copier, scanner, fax machine, etc.; Skill in transcribing machine dictation; Skill in handling detailed work with accuracy and speed; Skill in performing broad administrative support functions; Skill in monitoring legal requirements and deadlines; Skill in composing a wide variety of complex legal correspondence, contracts, petitions and briefs; Skill in responding to a variety of inquires concerning the progress of legal actions, and in providing information regarding proper procedures. Ability to compose routine correspondence; Ability to handle detailed work with accuracy and speed; Ability to handle a wide range of administrative support functions; Ability to monitor legal requirements and deadlines; Ability to prepare a wide variety of complex legal correspondence, petitions, briefs, motions, pleadings, etc.; Ability to efficiently handle a large volume of work, with competing deadlines, following established policies and procedures; Ability to respond to a variety of inquiries concerning the progress of legal actions and in providing information regarding proper procedures; Ability to prioritize workload to include timely filing and file organization; Ability to work independently, with minimal supervision; Ability to proficiently use a personal computer, e-mail, the internet, electronic case filing systems as well as electronic case management and document management software; Ability to use word processing programs for quality document production; Ability to respond to inquiries with tact, diplomacy, and appropriate timely information; Ability to engage and train diverse personnel and maintain effective interpersonal communication; Ability to effectively report on the progress and needs of support staff training; Ability to exercise good judgment. Ability to get along and work well with others. Ability to handle a high volume of work and stressful situations. Selective Preference(s): High level Legal Secretary or Paralegal experience in complex Civil Litigation. Pre-Employment Requirements: • All applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken into account. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Attorney General's Office offers a comprehensive benefits package to include: Sick leave Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) Vacation with 10 paid holidays per year Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Retirement: • Positions in this classification participate in the Arizona State Retirement System (ASRS). • Please note, enrollment eligibility will become effective after 27 weeks of employment. Contact Us: If you have any questions, please feel free to contact Human Resources at (602) 542-8056 or email us at humanresources@azag.gov. During all phases of the selection process, people with a disability may request a reasonable accommodation by contacting the AG’s Human Resources Office at (602) 542-8056 or via e-mail at HumanResources@azag.gov. The Arizona Office of the Attorney General does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation or age in its programs, activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division, 2005 N. Central Ave., Phoenix, AZ 85004, Phone: (602) 542-8056, Fax: (602) 542-8000. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

• Handle high amounts of incoming calls. • Draft immigration forms. • Identify and evaluate customers’ needs to deliver satisfaction. • Build sustainable relationships of trust through open and interactive discussion. • Provide accurate, valid, and comprehensive information by using the right methods/tools. • Manage and update assigned cases every month. • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution. • Keep records of customer interactions, process customer accounts, and file documents. • Follow communication procedures, guidelines, and policies. • Go the extra mile to engage customers.

• Manejar grandes cantidades de llamadas entrantes • Redactar formularios de inmigración • Identificar y evaluar las necesidades de los clientes para ofrecer satisfacción • Construir relaciones sostenibles de confianza a través de discusiones abiertas e interactivas • Proporcionar información precisa, válida y comprensiva utilizando los métodos/herramientas adecuadas • Administrar y actualizar los casos asignados cada mes • Gestionar quejas, proporcionar soluciones y opciones adecuadas dentro de los límites de tiempo; hacer seguimiento para asegurar resolución • Mantener registros de interacciones con los clientes, procesar cuentas de clientes y archivar documentos • Seguir los procedimientos de comunicación, pautas y políticas • Ir un paso más allá para interactuar con los clientes

Experienced Remote Personal Injury Case Managers Needed Are you an experienced Personal Injury Case Manager seeking a flexible, remote opportunity? Our staffing company is looking for highly skilled and empathetic independent contractors to support law firms nationwide. We place dedicated case managers like you with firms that need your expertise to guide clients through the complexities of their personal injury cases. This is a virtual independent contractor position, offering the freedom to manage your caseload from anywhere. You'll be instrumental in ensuring client well-being and providing invaluable support to legal teams. What You'll Do: As a Personal Injury Case Manager, you'll be the backbone of client support and case progression. Your responsibilities will include: Client Advocacy: Guiding clients through every step of their case, ensuring timely communication regarding appointments and deadlines, and arranging transportation for medical treatments when necessary. Your compassion and empathy will be key in understanding and addressing the difficulties injured individuals face. Case Coordination: Opening and managing client files in case management software, meticulously tracking progress, and ensuring all required documents, forms, and authorizations are gathered and confirmed. This includes ordering medical records, obtaining photos, and fulfilling FOIA requests. Team Collaboration: Working closely with law firm counterparts, insurance companies, and medical providers to facilitate smooth communication and ensure clients receive necessary legal and medical support. You'll also collaborate with Client Case Manager Auditors, addressing any identified deficiencies. Oversight & Reporting: Managing medical requests and treatment plans, ensuring adherence to prescribed schedules, and preparing essential reports. You'll also provide oversight on case billings, budgets, and timelines, striving for cost-effective and quality outcomes. Compliance: Adhering strictly to all software policies and procedures and consistently meeting or exceeding Key Performance Indicators (KPIs). What You'll Bring: We're looking for professionals with a robust background in personal injury case management. You should have: Extensive Experience: Deep knowledge of healthcare and legal processes within personal injury, including a working knowledge of medical records, legal documents, and HIPAA practices. A minimum of two years of legal case management experience is preferred, along with any prior insurance industry experience. Exceptional Organizational Skills: Superior follow-up, organizational, and document management skills, with a keen eye for detail and precision in filing. Communication Excellence: Fluent English at a C1 level or above is required, both written and verbal, with excellent interpersonal and customer service skills. Bilingual abilities are a significant plus. Independent & Collaborative Spirit: The ability to work autonomously, follow instructions diligently, and seamlessly integrate into a team-oriented environment. Tech Savvy: Proficiency with Microsoft Office Suite or similar software and strong typing skills. A willingness to learn new technologies and software is essential. Empathy & Professionalism: A compassionate approach to client interaction, coupled with the ability to maintain professionalism with attorneys, experts, and all stakeholders. Educational Background: A High School Diploma is required; a BS/BA in Business or equivalent experience is preferred, and a Paralegal certificate is a plus. Important Considerations: Independent Contractor Status: This is an independent contractor role. You will be responsible for providing your own equipment and handling all self-employment taxes (Social Security, etc.) as per your country's laws. Paid Training: Full, comprehensive paid training will be provided to ensure your success in this role. If you are a dedicated and experienced Personal Injury Case Manager ready to take on a vital role remotely, we encourage you to apply confidentially. Join our network of exceptional case managers making a real difference! Salary: 6 - 9 USD Per hour