• Handle high amounts of incoming calls. • Draft immigration forms. • Identify and evaluate customers’ needs to deliver satisfaction. • Build sustainable relationships of trust through open and interactive discussion. • Provide accurate, valid, and comprehensive information by using the right methods/tools. • Manage and update assigned cases every month. • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution. • Keep records of customer interactions, process customer accounts, and file documents. • Follow communication procedures, guidelines, and policies. • Go the extra mile to engage customers.

• Manejar grandes cantidades de llamadas entrantes • Redactar formularios de inmigración • Identificar y evaluar las necesidades de los clientes para ofrecer satisfacción • Construir relaciones sostenibles de confianza a través de discusiones abiertas e interactivas • Proporcionar información precisa, válida y comprensiva utilizando los métodos/herramientas adecuadas • Administrar y actualizar los casos asignados cada mes • Gestionar quejas, proporcionar soluciones y opciones adecuadas dentro de los límites de tiempo; hacer seguimiento para asegurar resolución • Mantener registros de interacciones con los clientes, procesar cuentas de clientes y archivar documentos • Seguir los procedimientos de comunicación, pautas y políticas • Ir un paso más allá para interactuar con los clientes

Experienced Remote Personal Injury Case Managers Needed Are you an experienced Personal Injury Case Manager seeking a flexible, remote opportunity? Our staffing company is looking for highly skilled and empathetic independent contractors to support law firms nationwide. We place dedicated case managers like you with firms that need your expertise to guide clients through the complexities of their personal injury cases. This is a virtual independent contractor position, offering the freedom to manage your caseload from anywhere. You'll be instrumental in ensuring client well-being and providing invaluable support to legal teams. What You'll Do: As a Personal Injury Case Manager, you'll be the backbone of client support and case progression. Your responsibilities will include: Client Advocacy: Guiding clients through every step of their case, ensuring timely communication regarding appointments and deadlines, and arranging transportation for medical treatments when necessary. Your compassion and empathy will be key in understanding and addressing the difficulties injured individuals face. Case Coordination: Opening and managing client files in case management software, meticulously tracking progress, and ensuring all required documents, forms, and authorizations are gathered and confirmed. This includes ordering medical records, obtaining photos, and fulfilling FOIA requests. Team Collaboration: Working closely with law firm counterparts, insurance companies, and medical providers to facilitate smooth communication and ensure clients receive necessary legal and medical support. You'll also collaborate with Client Case Manager Auditors, addressing any identified deficiencies. Oversight & Reporting: Managing medical requests and treatment plans, ensuring adherence to prescribed schedules, and preparing essential reports. You'll also provide oversight on case billings, budgets, and timelines, striving for cost-effective and quality outcomes. Compliance: Adhering strictly to all software policies and procedures and consistently meeting or exceeding Key Performance Indicators (KPIs). What You'll Bring: We're looking for professionals with a robust background in personal injury case management. You should have: Extensive Experience: Deep knowledge of healthcare and legal processes within personal injury, including a working knowledge of medical records, legal documents, and HIPAA practices. A minimum of two years of legal case management experience is preferred, along with any prior insurance industry experience. Exceptional Organizational Skills: Superior follow-up, organizational, and document management skills, with a keen eye for detail and precision in filing. Communication Excellence: Fluent English at a C1 level or above is required, both written and verbal, with excellent interpersonal and customer service skills. Bilingual abilities are a significant plus. Independent & Collaborative Spirit: The ability to work autonomously, follow instructions diligently, and seamlessly integrate into a team-oriented environment. Tech Savvy: Proficiency with Microsoft Office Suite or similar software and strong typing skills. A willingness to learn new technologies and software is essential. Empathy & Professionalism: A compassionate approach to client interaction, coupled with the ability to maintain professionalism with attorneys, experts, and all stakeholders. Educational Background: A High School Diploma is required; a BS/BA in Business or equivalent experience is preferred, and a Paralegal certificate is a plus. Important Considerations: Independent Contractor Status: This is an independent contractor role. You will be responsible for providing your own equipment and handling all self-employment taxes (Social Security, etc.) as per your country's laws. Paid Training: Full, comprehensive paid training will be provided to ensure your success in this role. If you are a dedicated and experienced Personal Injury Case Manager ready to take on a vital role remotely, we encourage you to apply confidentially. Join our network of exceptional case managers making a real difference! Salary: 6 - 9 USD Per hour

Title: Law Clerk Location: Indianapolis, IN, US, 46204 Workplace: Intermittent Department: Legal The Office of Judicial Administration is responsible for the efficient administration of all agencies that operate under the direction of the Chief Justice and the Supreme Court. That includes 200 personnel; fiscal management; communication; technology; legal services; intergovernmental relations; services for the trial courts; and support for court boards, commissions, and committees. The Office is headed by Interim Chief Administrative Officer Aaron Hood, who reports directly to the Chief Justice of Indiana and serves as the link between the Chief Justice and the agencies of the Court. About the Job: The Office of Judicial and Attorney Regulation has an upcoming vacancy for a law clerk position. The Office of Judicial and Attorney Regulation represents three agencies of the Indiana Supreme Court: (1) the Judicial Qualifications Commission, (2) the Judicial Nomination Commission, and (3) the Attorney Disciplinary Commission. The Judicial Qualifications Commission investigates and prosecutes claims of misconduct against Indiana judicial officers. The Judicial Nominating Commission reviews applications for the Indiana Court of Appeals and the Indiana Tax Court and interviews the applicants for these positions. The Attorney Disciplinary Commission investigates and litigates claims of misconduct against lawyers licensed to practice law in Indiana. This position will offer part-time hours (up to 29.5 hours) per week for the summer and two academic semesters. A Day in the Life: Job duties include: • Assisting attorneys in review and investigation of ethical complaints • Researching and drafting memoranda on informal requests for ethical advice • Researching and providing written drafts for formal advisory opinions • Writing reports and summaries • Interviewing and corresponding with potential witnesses and individuals requesting information from the Commission • Conducting research and analyzing evidence • Strict confidentiality and adherence to the Rules of Professional Conduct and the Code of Judicial Conduct are required. • Additional duties as assigned What You'll Need for Success: Integrity • Exercise discretion in handling confidential information and materials • Maintain personal and business affairs in a manner that ensures public confidence in the integrity, competence, impartiality, and independence of the judiciary as well as avoid situations that could lead to conflict, or the appearance of conflict Professionalism • Interact with all persons in a respectful manner, maintain business-like appearance, and promote harmony in the workplace • Interact with executive branch agencies, federal agencies, and judicial officers in a manner that promotes confidence and respect in the Office of Judicial Administration Customer Service • Act as a liaison when interacting with management, staff, internal and external stakeholders to provide program specific information, answer questions, and address issues and concerns • Successfully diffuse elevated conversations with an intent for resolution Communication • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times • Communicating effectively in writing as appropriate for the needs of the audience Organization • Manage assignments to ensure all tasks are completed within deadlines • Effectively manage time and prioritization of tasks and projects • Prepare and maintain complex and confidential records in an automated system to work on numerous tasks Attention to Detail • Research, coordinate, and track work in a proficient manner to ensure accuracy Problem Solving • Identify problems and review related information to develop and implement solutions • Use deductive reasoning skills to meet several complimentary goals Technology and Tool Usage • Learn and adapt to new technologies within the Microsoft Suite as well as Supreme Court systems Information Gathering • Analyze data from multiple databases to complete clear and concise reports as well as complete with recommendations Benefits package for full-time employees: The State of Indiana offers a comprehensive benefits package for full-time employees which includes: • Three (3) medical plan options (including RX coverage) as well as vision and dental plans; • Wellness program (offers a premium discount for the medical plan and gift cards); • Health savings account, which includes bi-weekly state contribution; • Deferred compensation 457B account (similar to 401k plan) with employer match; • Two (2) fully funded pension plan options; • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: o 150 hours of paid new parent leave; o Up to 7.5 hours of paid community service leave; • Combined 180 hours of paid vacation, personal, and sick leave time off; • 12 paid holidays, 14 on election years; • Group life insurance; • Employee assistance program that allows for covered behavioral health visits; • Qualified employer for the Public Service Loan Forgiveness Program; • Free Parking for most positions; • Free LinkedIn Learning access • Hybrid Option for eligible employees/positions