• Coordinate and manage supplier onboarding activities for the Ariba Supplier Collaboration Portal, ensuring timely completion and compliance with onboarding requirements. • Serve as the primary point of contact for suppliers, providing troubleshooting, guidance, and ongoing support during the implementation. • Host supplier training sessions—both virtual and in-person—focused on system navigation, transaction execution, and best practices. • Develop clear and concise training materials, including Quick Reference Guides (QRGs), job aids, process documentation, FAQs, and recorded training content. • Track onboarding progress, escalate issues, and communicate risks or delays to project leadership. • Gather and document business requirements related to supplier enablement, data capture, and system workflows.

• Ensure all items and services charged through the Charge Description Master (CDM) are described, coded, and priced appropriately • Educate ancillary departmental and clinical staff on required changes for regulatory and payor changes • Conduct charge capture assessment activities including interviews, research, and outcomes analysis • Provide analysis, documentation, and recommendations for changes to the CDM • Maintain communication with revenue departments regarding operational opportunities • Collaborate with department managers and staff to identify areas of deficiency and develop process improvements • Document all changes and revisions to CDM using appropriate software • Perform audits focusing on revenue cycle integrity • Develop ongoing education programs on charge capture and billing processes for staff members

• Manage a Salesforce case queue, focusing on meeting customer facing deadlines • Participate in operational pricing tasks such as pricing tier loads, customer pricing research, credit and rebill requests, and competitive invoice analysis • Responsible for weekly/monthly/yearly updates to our tools with the most relevant information from FedEx and other data sources • Assist the team with improving current processes both internally and crossfunctionally

• Creation and evolution of chatbots • Design of conversational flows • Conversational UX • Integrations with external systems • Support, improvements and continuous evolution of automations