**How you´ll help us:** As a Technical Support Engineer, you will - Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers - Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC network. - Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty - Deliver online or onsite training to customers such as distributors and installers. - Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products - Leverage your technical know-how and insight into the competitive landscape to proactively provide feedback/suggestions to Product Management to enhance Solplanet’s product roadmap. - Work closely with Solplanet’s service teams and service partners in HQ and middle east to assist our customers in the after-sales phase.

• Handle incoming technical phone support calls, emails and chats for internal and external customers • Coordinate technical issues with appropriate resources for resolution • Proper communication and timely follow up with customers • Maintain detailed records of interactions to enable departmental knowledge • Coordinate logistics and technical support for LEA Field Service Technicians • Generate knowledge content for external and internal use • Facilitate coordination and documentation for repairs and rebuilds • Ability to work flexible hours to ensure appropriate customer support levels • Ability to provide high level of customer satisfaction in high pressure situations

• Manage technical documentation in collaboration with cross-functional teams. • Write software documentation for a technical audience. • Translate complex technical information into clear, easily understood content. • Collaborate with subject-matter experts and perform document reviews. • Use documentation tools and content management systems (CMS). • Independently manage multiple projects simultaneously.

• Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience. • Resolve support issues related to Motive's products. • Investigate the source of errors or bugs using the available data and tools. Report inconsistencies and bugs to the Technical Lead/Engineering through Jira. • Assess the impact and prevalence of issues by analyzing the data to determine the root cause. • Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues. • Providing constructive feedback to Tier 1 agents for training purposes and assisting with technical questions • Build trusting relationships with customers by communicating openly and interactively over the phone, chat, and email.