Motive combines IoT hardware with AI-powered applications to connect and automate physical operations.
Senior Technical Support Engineer – Spanish
Location
Pakistan
Posted
154 days ago
Salary
0
Seniority
Senior
Job Description
Senior Technical Support Engineer – Spanish
Motive
• Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience. • Resolve support issues related to Motive's products. • Investigate the source of errors or bugs using the available data and tools. Report inconsistencies and bugs to the Technical Lead/Engineering through Jira. • Assess the impact and prevalence of issues by analyzing the data to determine the root cause. • Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues. • Providing constructive feedback to Tier 1 agents for training purposes and assisting with technical questions • Build trusting relationships with customers by communicating openly and interactively over the phone, chat, and email.
Job Requirements
- Bilingual: Fluent in speaking Spanish and English (US)
- Skilled in written communication (both Spanish and English)
- 2 -3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.
- Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
- Familiarity with the software development process and tools for a SAAS based product.
- Candidate must possess technical knowledge/troubleshooting skills, and a willingness to learn and excel
- The candidate should be able to perform an in-depth root cause analysis
- Basic knowledge of SQL and Python is a plus
Benefits
- Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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