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Amplify your customer service experience with an AI agent management platform.
Senior Forward Deployed Engineer
Location
Germany
Posted
151 days ago
Salary
0
Seniority
Senior
Job Description
Senior Forward Deployed Engineer
Parloa
• Own deployment engineering projects: Lead the technical execution (incl. product engineering) of Parloa’s deployments inside large, complex enterprise environments • Design for scale and resilience: Architect deployment solutions that meet enterprise-grade requirements for performance, reliability, and security • Engineer solutions where none exist: Build custom extensions, integrations, and configurations to close product gaps and meet enterprise requirements • Work across systems & stacks: Operate at the intersection of backend engineering, DevOps, and data engineering to ensure seamless delivery • Partner with enterprise teams: Collaborate directly with customer engineering organizations to overcome constraints and deliver measurable outcomes • Guide and mentor others: Collaborate with and provide technical guidance to more junior in-field engineers • Influence at senior levels: Engage with enterprise architects and senior technical stakeholders, discussing solutions and architectures in depth to ensure alignment and credibility • Debug under pressure: Rapidly unblock issues in mission-critical environments and ensure customer success. • Shape the product: Act as the feedback loop between the field and our core engineering teams - turning deployment learnings into platform evolution • Deliver long-term impact: Work closely with Deployment Strategists to ensure scalable architectures and durable customer value
Job Requirements
- 7+ years of professional experience in software engineering, systems integration, DevOps, or data engineering roles with direct customer impact
- Proven track record of leading deep technical deployments and integrations in large-scale enterprise environments
- Strong technical depth across backend engineering, infrastructure-as-code, Kubernetes/cloud platforms, APIs, and databases - with proven experience in systems design and the ability to go hands-on in production systems
- Ability to operate independently in ambiguous, high-responsibility settings, especially when deploying live to enterprise systems
- A builder’s mindset with bias for action, creativity under pressure, and an obsession with making things work in the real world
- Degree in Computer Science, Engineering, or related technical field
- Strong plus: Experience building or integrating AI/LLM-powered systems (e.g., embedding agent workflows, vector databases, prompt orchestration)
Benefits
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
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