• Serve as the technical authority for multiple core product areas, ensuring all architectural decisions directly support the business objectives for those areas. • Establish and maintain organization-wide technical standards, architectural patterns, and coding best practices to ensure consistency, security, performance, and maintainability across all teams. • Support decision making by providing expert architectural guidance and data-driven recommendations to leadership and engineering teams, facilitating timely and sound technical decisions. • Directly mentor, guide, and lead the technical direction of the Tech Leads and senior engineers within the domains, fostering a high-performance engineering culture. • Oversee and approve key design documents and high-level architectural proposals, ensuring they adhere to organizational standards and the own building and maintaining a long-term architectural roadmap. • Act as an escalation point for complex technical challenges, actively supporting teams in overcoming significant architectural hurdles or design issues. • Define and communicate the overall architectural vision and strategy to engineering teams, helping them understand how their individual contributions connect to the broader product and business goals. • Regularly report progress, risks, and technical insights related to the architectural roadmap to executive and product leadership.

• Design, implement, and maintain scalable, high-availability cloud infrastructure for Twilio’s microservices. • Operate and maintain highly available services handling billions of weekly requests. • Manage Infrastructure as Code (IaC) using tools like Terraform, ensuring operational best practices. • Build and optimize CI/CD pipelines to support continuous integration and deployment. • Monitor, troubleshoot, and ensure uptime of services through on-call rotations and incident response. • Collaborate with cross-functional teams in agile ceremonies to drive technical excellence. • Continuously improve cloud-based services, focusing on reliability, performance, and scalability. • Research and improve the design and implementation of Twilio’s API infrastructure regularly.

- Architect, develop and maintain full stack applications using TypeScript, PostgreSQL and React - Collaborate with product managers, designers, and engineers to define, scope, and implement new features - Own key projects from technical design through implementation and deployment - Write clean, scalable and testable code with an emphasis on performance and reliability - Participate in code reviews, technical discussions and system design sessions - Contribute to Devops and infrastructure work (bonus if you're comfortable with Terraform) - Mentor junior developers and share best practices across the team

• Own end-to-end product slices of Horizon—from customer problem to wireframe to production service, including the user-facing UI/UX. You define what "done" means and you're accountable for it. • Partner directly with the CEO, VP of Product, and early customers to turn field signal into working software at pace. • Shape technical direction and architectural decisions for Horizon. Mentor product engineers on your team on systems thinking, reliability patterns, and shipping discipline. • Develop deep product knowledge of the AI/LLM tooling space, MCP ecosystem, and how Horizon fits into emerging patterns. Stay sharp on market trends and help us position ourselves accordingly. • Establish and refine our approach to operational excellence: sustainable on-call practices, incident response patterns, observability standards that scale. • Participate in on-call/incident response and set the standard for how we handle production issues.