• Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of winning new customers and its business. • Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them • Forecast the business, including sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines. • Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate.

• Manage customer relationship related to pharmaceutical distribution services, ensuring compliance with national contracts. • Serve as the liaison between customers and internal departments, leading escalation and resolution efforts. • Conduct internal and external training on company technology and programs. • Perform pre-call planning, including report generation and identification of customer initiatives. • Consistently utilize Customer Relationship Management (CRM) software to document activities and meet contractual commitments. • Build and foster relationships with key internal and external stakeholders. • Schedule and conduct travel to onsite customer locations as required. • Provide education and support for ordering and reporting systems. • Advise on inventory management, account utilization, and industry trends. • Participate in team meetings, projects, and ongoing professional development.

• Drive growth in small practice market by selling athenahealth's healthcare technology solutions • Manage the full sales cycle from lead generation to close • Build and maintain a strong pipeline by developing relationships with potential clients • Conduct compelling product demonstrations that address the specific needs of small medical practices • Collaborate with cross-functional teams to ensure successful client onboarding and implementation • Stay current on healthcare industry trends to effectively position solutions against competitors

• Build and grow trusted customer relationships through consultative, value-driven engagement. • Develop a deep understanding of customers’ business and technology priorities to identify aligned opportunities. • Create and execute strategic account plans to drive pipeline growth, accelerate sales cycles, and achieve revenue targets. • Lead and coordinate cross-functional teams—including pre-sales, industry specialists, and Microsoft stakeholders—to ensure successful execution of account strategy. • Manage multiple accounts, prioritizing effectively to meet evolving customer needs and business goals. • Own the full sales cycle from opportunity creation to close, ensuring a high-quality customer experience throughout. • Maintain accurate pipeline management, forecasting, and reporting to enable predictable business performance. • Identify and execute on upsell and cross-sell opportunities within assigned accounts. • Act as a strategic advisor and thought partner, capturing and applying customer feedback to maximize long-term value. • Build and maintain strong relationships with Microsoft field teams to drive joint sales motions, co-sell alignment, and mutual success. • Collaborate with marketing to support demand generation activities including webinars, events, and Account-Based Marketing (ABM) campaigns. • Engage with senior leadership, both in business and IT, to position our solutions as enablers of transformation and growth. • Own new logo acquisition efforts within the SMC segment, identifying and closing net-new business aligned to Microsoft’s key solution areas. • Build and execute territory and account plans, with a focus on whitespace penetration and high-value prospects. • Partner closely with Microsoft field teams to uncover, qualify, and jointly pursue co-sell opportunities through the Microsoft commercial marketplace and co-sell motion. • Collaborate with marketing on outbound strategies, and lead-gen programs targeting priority SMC accounts. • Maintain high activity levels and meet KPIs related to pipeline creation, and opportunity conversion.