• Lead the evolution of a historically “keep-the-lights-on” function into a strategic, innovation-oriented payments organization that consistently identifies opportunities for differentiation and long-term value • Define the vision for the next evolution of payments tooling at SeatGeek — including B2B2C capabilities that power our clients and the fans they serve • Work closely with compliance, legal, risk, engineering, and business partners to design systems that meet their needs, dependencies and priorities - without compromising on customer experience • Lead coordination with external payments partners, ensuring smooth execution across features, reliability, and client commitment • Proactively communicate updates on deliverables and outcomes to stakeholders, and be an ambassador for your product area to the product team and broader organization

This is not a typical Product Manager role. The Product Manager – Generalist will own product strategy, vision, and execution for critical initiatives spanning operational systems and core technology platforms. You’ll define roadmaps, drive product decisions, influence stakeholders, and build scalable solutions that impact multiple product lines and business functions. This role is ideal for a strategic thinker with strong technical fluency, operational experience, and curiosity for emerging technologies like machine learning and large-scale systems. You’ll balance short-term delivery with long-term platform evolution, and work with cross-functional teams including engineering, operations, data science, and executive leadership.

• Use product telemetry, analytics, and customer feedback to define priorities and validate roadmap decisions. • Partner with Product and Engineering leads to ensure each initiative is justified by measurable data such as usage trends, customer outcomes, or revenue impact. • Translate product strategy into clear technical milestones and delivery plans. • Track engineering progress using Agile tools (e.g., Jira, Confluence) and maintain visibility into scope, risks, and timelines. • Define and monitor KPIs (velocity, on-time delivery, quality metrics) to ensure engineering work aligns with company objectives. • Act as the bridge between Customer, Product, Engineering, Sales, and Support to maintain shared understanding of priorities and timing. • Lead communication and status reporting for internal stakeholders and executives, using data-driven updates that highlight customer and business outcomes. • Identify bottlenecks across the delivery process and drive continuous improvement using retrospectives and metrics. • Implement scalable frameworks for estimation, risk management, and dependency tracking across multiple teams. • Leverage win–loss insights, support feedback, and field data to ensure features directly improve customer experience and market competitiveness. • Partner with Customer Success to quantify adoption, retention, and satisfaction improvements tied to product releases. • Coordinate with engineering management to ensure optimal team capacity and prioritization. • Balance short-term delivery pressure with long-term product scalability and technical excellence.

• Drive the Roadmap • Transform high-level product strategy into a roadmap that expands Custom Block’s capabilities—empowering creators to build visually rich, interactive, and custom-designed learning content. • Lead Continuous Discovery • Champion ongoing discovery and use insights from qualitative research, usage data, and competitive tools to uncover unmet needs and shape the future of interactive learning design in Rise. • Collaborate Cross-Functionally • Partner with engineering, product design, and data teams to deliver intuitive, high-quality editing and interactivity tools. • Work closely with customer-facing and go-to-market teams to ensure new Custom Block features drive adoption and creator delight and success. • Own Outcomes and Storytelling • Define success metrics, track usage, engagement, and learning outcomes to measure impact. • Communicate roadmap progress and product vision clearly to internal and external stakeholders. • Enable True Customization & Interactivity • Design systems for simple, engaging interactivity—such as click-to-reveals, image overlays, and visual effects. • Ensure creators can craft engaging, visually expressive learning moments with ease and confidence. • Integrate Seamlessly Across Rise • Shape the visual editor experience and the full range of outputs while ensuring Custom Block fits naturally within the Rise authoring experience. • Collaborate with other product teams to maintain consistency, support content reusability, and deliver a unified course-building workflow. • Shape AI-Augmented Design Workflows • Define how AI can enhance the creation process in Custom Block—helping users generate layouts, apply visual styling, or build content faster through smart, intuitive assistance.