**Key Responsibilities** - Organize, manage, and maintain social media content calendars and posting schedules - Coordinate and track marketing campaigns across platforms to ensure deadlines and deliverables are met - Hold the Video Editor and Social Media Specialist accountable for assigned tasks, timelines, and quality standards - Monitor progress, follow up on deliverables, and report status updates to the department lead - Work directly with clients to coordinate review/testimonial videos and photography, including scheduling, preparation, and follow-ups - Assist with planning and ordering company-branded materials and equipment (e.g., logo’d merchandise, forms, signage, supplies) - Coordinate branding needs for company events, including: o Meetings o Company anniversaries o Employee birthday celebrations - Ensure all marketing materials align with brand guidelines - Support day-to-day administrative and coordination tasks within the marketing department

• Managing up to 50 field technician employees, and coordinate related composite service delivery • Receiving project input information from Sales and developing project plans and schedules • Identifying and allocating resources according to client needs (e.g., employees and equipment) • Recommending appropriate resources to implement cost-effective program, policies, procedures, and processes • Creating budgets and implementation plans, tracking financial and operational performance • Managing project kick-off events, both remotely and in person, depending on project demand • Conducting periodic site audits to assure safety, quality, and personnel policy compliance • Managing customer purchase order progression to assure projects are completed on time and within budget. • Designing appropriate reporting for both internal and external review of project results • Managing accurate and timely completion of all project reporting and documentation • Procuring materials and special tooling as required for service delivery • Acting as customer liaison for project progress and development of future business opportunities • Providing technical assistance to field workforce employees • Approving time-entry reports and billing for projects • Assisting in developing and defining service/product strategy and roadmap • Supporting sales efforts as an industry technical expert • Serving as a field operations leader and mentor to developing employees • Contributing to growth and implementation of training & development programs • Leading and managing field operations compliance with local, state, federal, client, and company policies, procedures, and guidelines • Engaging with executive leadership on a daily or weekly basis

• Lead and facilitate regular workstream meetings to ensure collaboration across teams. • Maintain focus on quality, continuous delivery, and achievement of objectives. • Provide visibility into delivery targets, milestones, and progress. • Proactively identify and resolve issues and impediments, escalating when necessary. • Use team feedback and performance metrics (e.g., quality, delivery rate) to identify areas for continuous improvement. • Communicate regularly with organizational leaders to provide transparency into progress, risks, and issues. • Execute project management across multiple workstreams to maintain an integrated delivery plan. • Coordinate readiness reviews and testing activities to ensure timely execution. • Support integrated reporting, deliverable tracking, and project status updates. • Facilitate and document status meetings, action items, and decisions. • Establish and maintain risk management processes, including escalation paths and mitigation strategies. • Hold project teams accountable for commitments and deliverables. • Apply PMI/PMP methodology and ensure adherence to governance standards. • Integrate business policies and governance processes into project planning and execution. • Facilitate stakeholder communication and ensure alignment on objectives and outcomes. • Coordinate and monitor cross-functional workflows to ensure cohesive execution. • Perform quality assurance reviews on project artifacts and deliverables. • Align project outputs with intended business outcomes. • Own the integrated project plan, managing scope, schedule, and budget to meet business goals.

- Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication and managing expectations. - Lead the planning, execution, monitoring, and closure of projects, ensuring they are delivered on time, within scope and within budget. - Develop detailed project plans, timelines, and work breakdown structures. - Coordinate internal resources and third parties/vendors for seamless project execution. - Manage project risks and issues, developing and implementing mitigation strategies. - Collaborate with the sales team during the pre-sales phase to understand client needs and align project deliverables accordingly. - Participate in client meetings and presentations, providing project insights and technical expertise. - Assist in preparing proposals, including project scope, timelines, and cost estimates. - Conduct regular project status meetings with clients, providing updates and gathering feedback. - Identify and pursue upsell opportunities during and after project delivery. - Work with the sales team to propose additional services or solutions that add value to the client.