• Provide timely and effective resolution of Level II technical support tickets, maintaining a high level of customer satisfaction. • Serve as a subject matter expert of Eon’s solutions, demonstrating comprehensive knowledge and proficiency. • Collaborate with internal teams, including Product Development, to identify, prioritize, and resolve technical issues. • Document and track customer inquiries, troubleshooting steps, and resolutions in the support ticketing system. • Conduct root cause analysis to identify trends and recurring issues, proposing and implementing proactive solutions to enhance product reliability and performance. • Assist in the creation and maintenance of knowledge base articles, user guides, and other support documentation to empower customers and improve self-service capabilities. • Participate in on-call rotations and provide after-hours support as needed to ensure continuous service availability for our clients.

• The Technical Sales Support Specialist will be responsible for supporting the sales team by providing technical expertise and assistance throughout the sales cycle. • Provide technical advice and technical support for interested parties, customers and distributors • Application support: ensuring the smooth functioning of existing applications • Processing of inquiries and subsequent preparation and follow-up quotations • Support function in order acceptance and order process (order confirmation for all countries, including prepayment and foreign currencies) • Collaboration with functional areas within the company to resolve customer related questions with accuracy, effectiveness and promptness to ensure consistent technical support to our customers • Work directly with customers to understand their technical requirements and challenges • Assist in the creation of customized solutions and ensure they align with customer needs and expectations • Troubleshoot and resolve technical issues that may arise post-sale

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A Customer Support Agent plays a key role in the Halo Collar customer service team. They serve as the face of our company and as the first line of support for our customers. They help ensure consistency, efficiency, and quality in order to build a positive experience for our customers. - Being part of the strong network that supports our customers and their needs every day. - Resolving complex technical customer issues. - Providing a welcoming, positive, and empathetic atmosphere that sends a clear statement that we care and are always here to help. - De-escalating upset customers while finding resolutions to their issues. - Providing excellent service and creating opportunities for good customer surveys and reviews. Primary Responsibilities: - Answering incoming voice & video calls, chats, and emails. - Taking detailed notes and documentation of customer interactions. - Troubleshooting customer technical issues with the Halo Collar, Halo App, smartphones, and Bluetooth, LTE, & Wi-Fi connectivity. - Assisting with identifying and tracking trends. Coaching and Development: - Weekly detailed quality assurance breakdowns designed to build you your best path forward in the company. - Bi-weekly 1:1 meetings so that you always have a voice and a direct line of support for the development of your career. - Priority promotion from within with lots of opportunity for growth. Operational Support: - Communicating with leadership to ensure trends and customer issues are making it to the top. - Adapting to different support channels to ensure customers are getting the most support where they need it. Requirements - Operation Hours 9:00am-8:00pm EST - Five 8hr shifts a week. - Must be available to work at least one weekend day. - Download Speed of 25Mbps or Higher, Upload Speed of 5Mbps or Higher - Distraction Free Work Environment - Isolated space for work. - No other people (spouses, children, etc.) or pets in work environment. - No excess noise in the background. Qualifications - 3+ Years of Customer Service Experience - Preference for Retail / Front of House Experience - Familiarity with Windows desktops and navigating them. - Familiarity with Google or Microsoft Office suites. - Ability to use & navigate Google Chrome and Zoom desktop apps. - Excellent typing and multitasking skills with the ability to operate and work on two screens at once. - Able to appear friendly, approachable, and conversational. - Able to escalate difficult situations. - Able to offer empathy and reassurance when necessary. Education - High School Diploma or Equivalent Salary - $18.00/hr. - $20.00/hr.

• Provide field operations support across communities and execute key projects related to community setup, revenue generation, and customer experience improvements. • Act as a representative of operations and support the successful launch, stabilization, or improvement of assigned communities. • Enhance customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness. • Provide hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed. • Serve as a subject matter expert on operational policies and procedures, supporting community teams and central operations. • Assist with troubleshooting, resolving resident concerns, and training on-site teams. • Identify process improvements, support revenue initiatives, and share updates on project status and community performance.