• This role owns discovery and requirements, and rapidly converts strategy into an execution-ready plan (priorities, sequencing, milestones, and clear delivery alignment) that Engineering and GTM can ship against. • Work directly with the CPO on defining product vision and roadmap. • Lead discovery and define requirements for complex, workflow-driven product areas. • Drive major initiatives from concept through launch. • Coordinate closely with GTM to ensure clarity on scope, timing, and readiness. • Manage and develop Product Managers, setting expectations for ownership and execution. • Partner with Engineering, Sales, Customer Success, and executives on priorities and tradeoffs. • Engage in strategic customer or sales conversations when product context is critical.

• Collaborates with the leadership team to capture product vision and strategy and produce company-wide associated work products • Work with the CTO and Product Owners to manage the product roadmap, aligned with company goals and market trends. • Identify opportunities for innovation in messaging workflows, integrations, and compliance-driven features. • Partner with the CTO to align product initiatives with technical architecture and scalability plans. • Work with leadership to ensure all new feature requests are based on quantified business cases such as revenue improvement, retention improvement, or competitive parity. • Work closely with the tech team to deliver high-quality product releases. • Establish KPIs and success metrics to measure product adoption, customer satisfaction, and revenue impact, in coordination with customer success, marketing and finance. • Drive prioritization and resource allocation across competing initiatives. • Engage with customers, partners, and industry stakeholders to gather insights and translate them into product requirements. • Monitor competitive landscape and regulatory changes (e.g., carrier rules, TCPA, potentially GDPR with future expansion) to ensure compliance and differentiation. • Work closely with product managers/owners and foster a culture of accountability, innovation, and operational excellence. • Serve as a product voice in executive discussions, providing clear updates and strategic recommendations. • Collaborate closely with engineering leadership to balance speed, scalability, and compliance. • Collaborate with a team of product owners, ensuring alignment across product lines and team efficiency • Actively learn and understand each product owner’s area of expertise to foster collaboration and cross-domain innovation. • Build a unified product culture that values knowledge-sharing and collective accountability. • Work with the Marketing team to translate technical features into clear, non-technical product descriptions and highlight business value, for campaigns, collateral, and customer communications. • Ensure product positioning resonates with diverse audiences, from technical buyers to business decision-makers. • Develop and maintain comprehensive product documentation, including feature specifications, release notes, and compliance updates. • Identify areas requiring updates and ensure documentation remains accurate, accessible, and aligned with regulatory standards.

• Partner with clinical leaders, operations teams, engineers, and external healthcare clients • Identify real-world workflow problems and turn them into product solutions • Define product requirements, user stories, feature priorities, and success metrics • Own the roadmap for major platform capabilities • Ensure features are scalable, configurable, and client-ready • Guide engineering teams on what to build, why it matters, and how it should function • Help onboard and support new client organizations using ecares • Continuously evaluate how healthcare operations can be improved through better software

• Own the Eligibility & Benefits product area, including vision, roadmap, and execution • Define and evolve Parachute’s E&B strategy to support new payor launches, expanded lines of business, and increasingly complex coverage rules • Translate payor requirements, regulatory constraints, and operational needs into clear product direction and sequenced delivery plans • Define MVPs and release slices that optimize for time-to-value while maintaining platform integrity and scalability • Establish and track success metrics for accuracy, coverage confidence, operational efficiency, and downstream conversion • Lead discovery with payors, providers, suppliers, and internal operations teams to deeply understand E&B workflows and pain points • Partner with Product Design to run research, validate assumptions, and iterate toward usable, trustworthy solutions • Synthesize qualitative and quantitative insights into clear problem statements and decision-ready artifacts • Become a trusted internal expert on eligibility standards, benefit structures, and payor-specific nuances • Partner closely with Engineering to scope, sequence, and deliver E&B functionality across integrations, APIs, and user-facing workflows • Support new payor launches by defining required E&B capabilities, data mappings, and operational readiness • Manage dependencies and tradeoffs across payor, platform, and downstream product areas • Build and maintain product artifacts including PRDs, workflow diagrams, integration specs, and release documentation • Ensure E&B solutions are resilient, observable, and designed for iteration as payor requirements evolve • Work in tight partnership with Product Design, Engineering, Operations, and Client Success to deliver cohesive solutions • Coordinate with external partners and vendors (e.g., clearinghouses, payors, integration partners) to align technical and product requirements • Communicate product decisions clearly and proactively, creating shared understanding across diverse stakeholder groups • Represent the E&B product area in planning, prioritization, and escalation discussions