• achieve territory sales unit revenue and growth targets • develop, coach, and train distributors and representatives • manage regional expenses • formulate and implement strategic business plans • maintain effectiveness in prospecting and networking • identify and develop major client accounts

• Implement a clear framework of training goals and tactics to develop a best-in-class Field Sales Operations organization for on-boarding, initial sales training and advanced/on-going training and development • Develop training curricula, state-of-the-art training tools, materials and related skills development programs to meet launch and brand training needs. • Ensure an efficient and effective process for delivering training. • Monitor the effectiveness of existing training and evaluate curricula and programs to determine overall effectiveness. • Conduct regular training needs assessment activities, proposing and developing solutions to fill training gaps. • Define and track KPIs for training effectiveness. • Utilize sales data, assessments, and feedback to refine content, methods, and programs. • Collaborate with analytics and brand team members to ensure training supports targeting, incentive plans and commercial priorities. • Partner with HR on onboarding logistics and performance management objectives. • Foster a learning environment based on adult learning principles that ensures optimal comprehension, development and retention. • Create, edit and adhere to Standard Operating Procedures (SOPs), process improvements, and standardization of templates as needed. • Performs ad-hoc and cross-functional duties and/or projects as assigned to support business needs and provide developmental opportunities.

• Develop and execute sales strategies to achieve business objectives and drive profitable growth. • Manage a regional team of Sales Managers and Sales Executives, providing guidance, coaching, and performance reviews. • Identify and pursue new business opportunities, expand market share, and build strong relationships with key strategic partners. • Monitor sales results, identify areas for improvement, and contribute to regional budgets. • Build and maintain strong relationships with independent agents and other distribution partners. • Ability to analyze market trends, identify opportunities, and develop effective sales plans.

• Engage members using a consultative approach, uncovering needs and providing tailored solutions that build trust and drive enrollment • Demonstrate exceptional attention to detail when verifying eligibility, collecting data, and updating CRM systems • Conduct outbound calls to individuals who may qualify for healthcare and/or public assistance, following approved scripts and compliance guidelines • Verify eligibility requirements by gathering demographic, household, and income information from members • Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines • Assist with applications by walking members through the process or directing them to appropriate resources • Maintain accurate, timely, and complete records in CRM or eligibility systems to ensure compliance and operational excellence • Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams • Ensure compliance with HIPAA and state/federal regulations during all interactions • Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations • Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets • Be receptive to feedback for continuous improvement • Document and report member DNC and program opt-out requests