This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you an Automotive expert with 4 valid ASE certifications? Ready to put your automotive expertise to work in a role that offers flexibility, competitive pay, and the chance to make an impact? Enterprise Fleet Management is looking for skilled Service Advisors to join our growing team and help us deliver on our vision to be the world’s most trusted mobility company! As a Service Advisor, you’ll be the trusted expert guiding maintenance and repair decisions for our clients and vendors—ensuring fleets stay on the road, costs stay under control, and downtime is minimized. Qualifications - Minimum of 4 valid ASE certifications (no expired certifications) in the following list: A1-A9, B5, T1-T8, L1-L4, F1, G1, & C1. - Must live in Atlanta, GA or surrounding counties. - Six (6) months of customer service experience required. - Two (2) years of automotive maintenance, repair consultation or dealership service department experience required. - Degree in Automotive Technology preferred. - Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook). - Must have the ability to meet all work from home technical requirements. - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Requirements - Executing Customer Service - Detail Oriented - Analyzing - Communication - Flexibility Benefits - Paid vacation and choice time days. - Medical/dental/vision coverage. - 401(k) with employer match. - Profit sharing. - Employee discounts. - Additional pay for valid ASE certifications you hold and weekend/evening shifts. - Access to training and advancement opportunities. Company Description Enterprise Fleet Management, a business line of Enterprise Mobility, manages over 765,000 vehicles across North America. With more than 50 offices nationwide, we provide customized fleet solutions for businesses and government agencies. Our success is built on doing the right thing—for our customers and employees—every time. Responsibilities - Reviewing scheduled and unscheduled repair orders for accuracy and cost-effectiveness. - Recommending proper maintenance intervals, repair procedures, and pricing. - Supporting Fleet Management offices, clients, and vendors to minimize downtime and control costs. - Providing timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner. - Reviewing proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations. - Negotiating changes or corrections to order pricing when inconsistent with standards. - Assessing and applying proper warranty and post-warranty applications while creating and issuing purchase orders. - Analyzing clients’ business needs and repair orders to create and assess solutions. - Identifying opportunities and making recommendations to Groups and leadership across internal business lines. - Fielding calls from drivers, evaluating specific needs to locate and suggest proper and cost-effective service locations for clients.

• Perform efficiently and independently to support 365/24/7 support commitment to customer. • Duties include installation, decommission, preventative and corrective maintenance on various models of Transportation Security Equipment (TSE) and commercial customer security screening equipment. • Review proper operational procedures with security equipment operators. • Utilize mobile devices to document work performed and update customer service requests in near real time. • Must be able to clearly document work performed (via email) when service requests are not dispatched to mobile device. • Able to clearly and effectively communicate with customer staff and other field service technicians. • Must be familiar with standard safety concepts, practices, and procedures for maintaining security equipment. • Use work experience and sound judgment to plan and accomplish daily/weekly and monthly work objectives. • Utilize support equipment such as digital multimeters, flow meters or oscilloscopes to accurately diagnose and repair equipment malfunctions. • Works under general supervision. A degree of independence, creativity and latitude is required. • Must successfully complete all equipment technical trainings. • Must be able to pass a thorough background check (vetting) for TSA/DHS.

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. • Assist more experienced field engineers with equipment installation. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. • Keep up to date with competitor information and market trends. • Answer service calls independently without assistance within one year of employment.

• Facilitate the installation and preventative maintenance of the full Haas machine tool product line. • Inspect Haas Machines to ensure optimal operation and efficiency. • Recommend corrective actions and perform Certified Haas Annual Maintenance Programs. • Act as a link between the customer and the factory, coordinating with support teams to expedite repairs. • Provide critical feedback to improve service procedures. • Drive financial and operational success of the Haas service department maintaining a fast response time. • Build unbreakable customer relationships while evolving into a premier technician.