• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. • Assist more experienced field engineers with equipment installation. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. • Keep up to date with competitor information and market trends. • Answer service calls independently without assistance within one year of employment.

• Facilitate the installation and preventative maintenance of the full Haas machine tool product line. • Inspect Haas Machines to ensure optimal operation and efficiency. • Recommend corrective actions and perform Certified Haas Annual Maintenance Programs. • Act as a link between the customer and the factory, coordinating with support teams to expedite repairs. • Provide critical feedback to improve service procedures. • Drive financial and operational success of the Haas service department maintaining a fast response time. • Build unbreakable customer relationships while evolving into a premier technician.

Role Description The Clinical Technical Specialist (CTS) will serve as a key leader in site onboarding, medical education, and radiopharmaceutical optimization, ensuring the successful adoption and utilization of Telix products in both commercial and clinical trial settings. This role will oversee multiple, complex site activation initiatives, drive cross-functional collaboration, and strategically contribute to Medical Affairs objectives by shaping research priorities, optimizing imaging protocols, and advancing disease state education. This role requires 75% travel and that candidates reside in the territory. Key Accountabilities - Lead and oversee the strategic onboarding of new imaging sites, ensuring seamless integration of Telix radiopharmaceuticals into both commercial and clinical trial workflows. - Develop and implement best practices for imaging site optimization, including protocol standardization, scanner settings, and workflow efficiency improvements, ensuring high-quality imaging outcomes. - Oversee and execute key field activities in alignment with Medical Affairs strategy, ensuring optimal support for product launches, clinical research, and physician education. - Directly contribute to shaping research priorities by identifying critical data gaps, real-world evidence opportunities, and medical insights, ensuring alignment with Telix’s scientific and commercial objectives. - Lead site engagement strategies, working closely with imaging centers, nuclear medicine specialists, and key stakeholders to ensure optimal patient access and product utilization. - Establish and manage a structured approach for scientific education, developing training materials, presenting medical and product information, and ensuring consistent knowledge dissemination to internal and external stakeholders. - Represent Telix Medical Affairs at high-profile medical/scientific meetings, capturing and synthesizing insights that shape company strategy and future product development. - Stay informed on imaging best practices and emerging technologies. - Act as a key liaison between Medical Affairs and cross-functional teams, ensuring alignment with Commercial, Marketing, Clinical Operations, and Regulatory teams. - Manage key projects and initiatives within the Medical Affairs function, ensuring efficient execution and measurable impact on Telix’s strategic goals. - Ensure compliance with pharmaceutical regulations, corporate policies, and ethical guidelines, proactively addressing any gaps in training or adherence. Qualifications - BS or MS degree in scientific discipline (preferred Radiology or similar) or equivalent experience required. - Certification by Nuclear Medicine Technology Certification Board (NMTCB) or the American Registry of Radiologic Technologist (ARRT) required. - 5 years of experience with advanced oncology PET scanning and optimization required. - Experience in radiopharmaceuticals required, prostate cancer preferred. - Thorough understanding of relevant policies guiding the Pharmaceutical Industry. - Experience/expertise in interpretation of scientific data, market research, and competitive intelligence tools. - Proficient in Microsoft Office Suite. - Proven track record of delivering results that meet or exceed targeted objectives. - Excellent verbal and written communication skills. - Strong multi-tasking, time-management, organization and interpersonal skills, business acumen, and high level of emotional intelligence. - Detailed knowledge of regulations and practices related to industry interactions with healthcare professionals. - Ability to take initiative and work both independently and in a team environment. - Ability to quickly understand complex disease areas, treatments, and clinical development plans, healthcare landscape, hospitals, healthcare professionals, and patient journey. - Valid driver’s license. - Local, regional, and national travel up to 75%. - Must live within close proximity to major airport. Key Capabilities - Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected. - Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges. - Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do. - Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results. - Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders. - Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges. - Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language. - Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals. - Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges. - Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills.

• Respond to & lead assigned on-site escalations (planned & urgent) for critical deployments; coordinate with Support, Logistics, & Engineering. • Perform advanced triage, isolation, and stabilization of issues across RF, backhaul, & application paths; capture evidence & corrective actions. • Execute change plans and MOPs within maintenance windows; ensure rollback/validation steps are followed and recorded. • Partner with the Field Coordinator to plan travel, site access requirements, safety prerequisites, maintenance windows, and on-site logistics. • Provide timely status updates to the Field Coordinator & internal stakeholders; ensure required evidence & customer/provider sign-off is captured for closure. • Assist in developing and enabling the global service provider network: assess capability, deliver enablement sessions, and certify providers for Tier-1/Tier-2 tasks. • Create and iterate field playbooks (checklists, MOPs, safety/EHS notes) and short video/job aids for recurring tasks. • Review partner post-incident reports; drive preventive actions and share lessons learned broadly. • Produce crisp case notes, diagrams, and photos; contribute to the technical knowledge base. • Deliver targeted training to providers and customers (remote and on-site) based on observed gaps.