Buddle logo
Buddle

Offshoring Partner of Choice trusted by many innovative Australian & Global businesses since 2019.

Short-term Rental Reservations Coordinator

GeneralGeneralFull TimeRemoteSeniorTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

157 days ago

Salary

0

Seniority

Senior

High School3 yrs expEnglish

Job Description

Short-term Rental Reservations Coordinator

Buddle

• Provide prompt, courteous, and informative responses to guest inquiries via phone, email, software platforms, and in person. • Manage reservations efficiently, confirm details, process payments, and handle special requests while encouraging direct bookings. • Process guest payments and monitor upcoming bookings to ensure all reservations are fully paid before arrival. • Log and manage maintenance requests, liaising with internal staff, external contractors, owners, and guests to ensure timely resolution. • Act as the primary point of contact for guest issues and disputes, coordinating with cleaning and maintenance teams and managing post-stay damage claims through appropriate channels. • Communicate reservation changes with the cleaning department, particularly for last-minute bookings or altered check-in/check-out times. • Collect, log, and share guest feedback to support continuous improvement of guest experiences. • Follow the Triage Communication Procedure to ensure professional and effective communication with clients, staff, and stakeholders. • Support the team by completing ad-hoc tasks and responsibilities as required by management. • Make necessary process suggestions and improvements which can help the team. • Contributes to team effort by accomplishing related results as needed. • Perform other related tasks and duties that may be assigned by the client later on.

Job Requirements

  • Minimum of 3 years’ experience in guest reservations, short-term rentals, property management, or a related hospitality role.
  • Guest-Focused: Warm, empathetic, and professional in all interactions, with a passion for delivering exceptional service.
  • Skilled Communicator: Strong interpersonal and communication skills across phone, email, software, and in-person channels.
  • Detail-Oriented: Accurate in managing reservations, payments, and service requests.
  • Problem-Solver: Proactive in resolving guest issues, finding fair solutions, and maintaining positive relationships.
  • Hospitality Experience: Previous experience in customer service or hospitality, demonstrating professionalism and commitment to guest satisfaction.
  • Tech-Savvy: Proficient with booking management platforms such as Airbnb, Booking.com, and direct booking systems; experience with Guesty, Breezeway, Suite-Op, Google Suite, Notion, and Slack is highly regarded.
  • Flexible & Proactive: Willing to take on additional responsibilities, learn new skills, and grow with the company.
  • Preferred (Not Essential): Familiarity with bookkeeping and payroll.

Benefits

  • Health insurance
  • Internet allowance
  • KPI incentive program
  • Fortnightly virtual happy hour
  • Annual group offsites

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